Guest Experience Front Office Manager

Skilled Jobs Australia; Mount Isa City; On-site; AUD 85,000 - 90,000; Full time

Job summary

Skilled Jobs Australia is seeking an Accommodation Manager in Mount Isa, Qld. You will oversee Front Office operations to deliver personalised guest service and supervise reservations, arrivals and departures, ensuring procedures are followed with a focus on quality and customer satisfaction.

You will drive Front Office sales and marketing targets, utilise the Front Office system for accurate reporting, and support Housekeeping and Maintenance to maintain room standards and productivity.

Responsibilities

• Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
• Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
• Driving sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department.
• Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office recurring reports, commenting on key performance indicators.
• Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
• Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Adherence to WHS and Compliance procedures and policies

Tools

Front Office system

Job description

Skilled Jobs Australia is seeking an Accommodation Manager in Mount Isa, Qld. You will oversee Front Office operations to deliver personalised guest service and supervise reservations, arrivals and departures, ensuring procedures are followed with a focus on quality and customer satisfaction.

You will drive Front Office sales and marketing targets, utilise the Front Office system for accurate reporting, and support Housekeeping and Maintenance to maintain room standards and productivity.