Front Office Manager

Ibis Styles; Mount Isa City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Friends & Family Discounts

Learn Your Way

Global Career Opportunities

Come As You Are

Job summary

ibis Styles Mount Isa is seeking a Front Office Manager to lead the front desk team and ensure exceptional guest service. Based in Mount Isa, Queensland, the role focuses on smooth front office operations, staff scheduling, and delivering a welcoming experience for guests.

You will oversee check-in/check-out, reservations, and guest inquiries while driving improvements through KPIs and collaboration with other departments.

Qualifications

• Minimum 1 years’ experience as a department head in a similar role.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Demonstrated ability to handle high-pressure situations with a positive attitude.
• Proven problem-solving skills and a proactive approach to challenges.
• Open to feedback, adaptable, and committed to continuous improvement.
• A high standard of grooming and presentation.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.

Responsibilities

• Overseeing the day-to-day operations of the front office, including check-in/check-out, reservations, and guest inquiries
• Managing and scheduling the front desk team to ensure optimal coverage and productivity
• Providing excellent customer service and resolving guest issues in a timely and professional manner
• Monitoring and reporting on key performance metrics to identify areas for improvement
• Participating in the development and implementation of front office policies and procedures
• Liaising with other departments to ensure seamless guest experiences
• Contributing to the overall success of the hotel by supporting sales and marketing initiatives

Skills

Leadership

Team management

Communication

Problem solving

Guest service

Flexible scheduling

Job description

Company Description

“Hospitality is a work of Heart” at ibis Styles Mount Isa. part of the Accor Group. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

We’re proud to be part of the Accor Group, where we champion diversity with purpose and heartfelt care.

ibis Styles Mount Isa is located in the heart of Mount Isa, just a short walk from the main shopping area. Offering views of the city and the spectacular Mount Isa Mines, ibis Styles Mount Isa features 57 rooms, an outdoor swimming pool, a restaurant and bar and paid secured off street parking as well as free unsecured parking. The major Mount Isa tourist attraction, the "Outback At Isa" Discovery Centre, is also situated nearby. There is a unique opportunity for an experienced guest experience professional to join our leadership team as Front Office Manager on a full-time basis.

Job Description

As the Front Office Manager at ibis Styles Mt Isa, you will play a crucial role in ensuring the smooth and efficient running of the hotel's front office operations. This full-time position is based in Mount Isa, Queensland, and is responsible for leading a team of front desk associates to deliver exceptional customer service to our guests.

What you'll be doing

• Overseeing the day-to-day operations of the front office, including check-in/check-out, reservations, and guest inquiries
• Managing and scheduling the front desk team to ensure optimal coverage and productivity
• Providing excellent customer service and resolving guest issues in a timely and professional manner
• Monitoring and reporting on key performance metrics to identify areas for improvement
• Participating in the development and implementation of front office policies and procedures
• Liaising with other departments to ensure seamless guest experiences
• Contributing to the overall success of the hotel by supporting sales and marketing initiatives

Qualifications

• Minimum 1 years’ experience as a department head in a similar role.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Excellent communication skills with fluency in English; additional languages are a plus.
• Demonstrated ability to handle high-pressure situations with a positive attitude.
• Proven problem-solving skills and a proactive approach to challenges.
• Open to feedback, adaptable, and committed to continuous improvement.
• A high standard of grooming and presentation.
• Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays.

Additional Information

• ALL Heartist Membership – Save on stays, food and drink at 5,500+ Accor hotels worldwide

• Friends & Family Discounts – Share the perks with the people who matter most

• Learn Your Way – Access world-class training and career development programs

• Global Career Opportunities – With over 400 hotels in the Pacific and 110 countries worldwide, where you go is up to you

• Come As You Are – We’re all about inclusion, individuality and creating a space where everyone belongs

This isn't just a job. It's your chance to be part of something bold, welcoming, and a little bit wild!