Front Office Manager

Skilled Jobs Australia; Mount Isa City; On-site; AUD 85,000 - 90,000; Full time

Job summary

Skilled Jobs Australia is seeking a Front Office Manager for a hotel in Mount Isa. You will lead front desk operations, oversee reservations, check-ins/outs, and drive sales targets in collaboration with the Sales Department.

The role requires ensuring accurate use of the Front Office system, supervising lobby services, and coordinating with Maintenance and Housekeeping to uphold high guest service standards. Salary AUD 85,000–90,000 plus super.

Qualifications

• Front office management experience.
• Experience overseeing reservations, check-ins and check-outs.
• Knowledge of WHS and compliance procedures.

Responsibilities

• Manage hotel Front Office operations to deliver personalised customer service.
• Supervise reservations, guest arrivals and departures ensuring smooth check-in/out.
• Drive Front Office sales targets in coordination with Sales.
• Utilise Front Office system and produce accurate reports for operations.
• Supervise lobby services and ensure efficient guest flow.
• Coordinate with Maintenance and Housekeeping to meet guest needs and standards.
• Oversee night audit, receivables and daily reporting with attention to detail.
• Ensure public areas are clean, well-presented and properly staffed.
• Adhere to WHS and compliance policies.

Job description

Mount Isa Qld

The Front Office Manager will be responsible for the following:

• Management of the hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service.
• Effective supervision of all reservations, guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer and quality focused.
• Driving sales and marketing targets within the Front Office team based on key deliverables set by the Sales Department.
• Full utilisation of the Front Office system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Supervision of lobby services, ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Operation of an effective night audit function, receivables and reporting. Accuracy and attention to detail of this daily function being paramount while maintaining customer focus.
• Preparation of Front Office recurring reports, commenting on key performance indicators.
• Support Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals.
• Support Maintenance to ensure room standards, public areas, resort assets are maintained while meeting productivity goals.
• Ensure public areas are clean and well presented with regular monitoring. Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Adherence to WHS and Compliance procedures and policies
• Salary $85-$90,000 + super