Hotel and Motel Manager

Waymark Hotels; Mount Isa City; On-site; AUD 80,000 - 90,000; Full time

Benefits offered by this job

Staff Discounts

Supportive Team Environment

Job summary

The Isa Hotel, Mount Isa, part of Waymark Hotels, seeks an experienced Hotel and Motel Manager to lead day-to-day operations and guest experiences. You will oversee reservations, reception, room service and housekeeping, plus bar, restaurant, functions and conferences.

Mandatory qualifications include RMLV, Approved Manager’s License, RSA, RSG and CLO Certification; applicants without all may obtain them prior to starting. Full-time role with competitive salary and superannuation.

Qualifications

• Formal qualifications are required for licenced venue management.
• Experience in fast-paced hospitality is preferred.
• Ability to work flexible hospitality hours and under pressure.

Responsibilities

• Directing reservation, reception, room service and housekeeping.
• Planning and supervising bar, restaurant, functions and conferences.
• Ensuring compliance with liquor, gaming, and safety regulations.
• Assessing customer satisfaction and staff performance.

Skills

Communication

Education

RMLV

Approved Manager’s License

RSA

RSG

CLO Certification

Job description

The Isa Hotel, Mount Isa, part of Waymark Hotels, is seeking an experienced and Hotel and Motel Manager to join the team! Supporting the day-to-day operations of the hotel, you’ll play a key role in delivering exceptional guest experiences, leading the team, and helping ensure the smooth and efficient running of the venue.

As a Hotel and Motel Manager, your daily responsibilities will include:

• Directing and overseeing reservation, reception, room service and housekeeping activities
• Planning and supervising bar, restaurant, function and conference activities
• Observing liquor, gaming, and other laws and regulations
• Assessing and reviewing customer satisfaction
• Ensuring compliance with occupational health and safety regulations

Successful Candidate:

To be successful in the role, you will possess the following:

• Previous experience in a fast-paced hospitality environment
• Availability to work any hospitality hours
• Ability to work well under a high-pressure environment
• Brilliant communication skills to all team members

Applicants should have formal qualifications and at least 1 years of relevant employment experience or, in the absence of formal qualifications, have at least 3 years of relevant employment experience.

Mandatory Qualifications:

• RMLV (Responsible Management of Licensed Venues): Required to ensure compliance with licensing regulations.
• Approved Manager’s License: Necessary for managing licensed areas and ensuring legal operation.
• RSA (Responsible Service of Alcohol): Essential for serving alcohol responsibly and adhering to legal requirements.
• RSG (Responsible Service of Gambling): Required to oversee gambling activities in a responsible manner.
• CLO (Customer Liaison Officer) Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed venue.

Note:

If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.

Benefits:

The successful candidate will be provided with the following:

• Full-time salary between $80,000 - $90,000 + Superannuation depending on experience
• Supportive Team Environment
• Staff Discounts