Guest Experience Leader, Front Office Manager

Accor; Mount Isa City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist Membership

Friends & Family Discounts

World-class training

Job summary

ibis Styles Mount Isa is seeking an experienced Front Office Manager to lead our front desk team and ensure outstanding guest service in Mount Isa, Queensland. This full-time role requires strong leadership, smooth check-in/check-out, and a passion for delivering warmth.

You will schedule staff, resolve guest issues, monitor KPIs, and collaborate with Sales and Marketing to boost revenue. Fluency in English and a proactive approach are essential.

Qualifications

• Experience as a department head in a hotel front office or similar role.
• Strong leadership and the ability to coach and develop staff.
• Excellent communication skills and a positive attitude under pressure.

Responsibilities

• Oversee day-to-day front office operations including check-in/check-out and reservations.
• Schedule front desk staff to ensure optimal coverage and productivity.
• Provide exceptional guest service and resolve issues promptly.
• Monitor KPIs and report on performance for continuous improvement.
• Help develop front office policies and liaise with other departments.
• Support sales and marketing initiatives to enhance guest experience.

Skills

Front Office Leadership

Team Leadership

Customer Service

Communication

English Fluency

Job description

ibis Styles Mount Isa is seeking an experienced Front Office Manager to lead our front desk team and ensure outstanding guest service in Mount Isa, Queensland. This full-time role requires strong leadership, smooth check-in/check-out, and a passion for delivering warmth.

You will schedule staff, resolve guest issues, monitor KPIs, and collaborate with Sales and Marketing to boost revenue. Fluency in English and a proactive approach are essential.