Lead Front Office for VIP Guest Experience

MGallery Hotel Collection; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Discounted accommodation

Complimentary onsite parking

Career progression

Job summary

The William Inglis Hotel – MGallery in Sydney seeks an Assistant Front Office Manager to lead the front desk team and elevate the guest experience. This role reports to the Front Office Manager and involves visible, hands-on leadership, guest connection, and cross-department collaboration to ensure seamless stays.

Ideal candidates bring 2+ years in Front Office leadership, a passion for hospitality, and strong communication.

Qualifications

• 2+ years Front Office leadership experience preferred.
• Strong Front Office experience with guest-facing focus.
• Proficient in Opera Cloud or similar PMS.

Responsibilities

• Support the Front Office Manager in daily leadership and operation.
• Lead from the floor to deliver warm, polished guest experiences.
• Oversee arrivals, departures, room allocations and Front Office operations.

Skills

Front Office leadership

People leadership

Customer service

Communication

Opera Cloud PMS

Tools

Opera Cloud

Job description

The William Inglis Hotel – MGallery in Sydney seeks an Assistant Front Office Manager to lead the front desk team and elevate the guest experience. This role reports to the Front Office Manager and involves visible, hands-on leadership, guest connection, and cross-department collaboration to ensure seamless stays.

Ideal candidates bring 2+ years in Front Office leadership, a passion for hospitality, and strong communication.