Front Desk Experience Lead

Kimpton Hotels & Restaurants; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Kimpton Margot Sydney is seeking a Front Desk Agent to welcome guests, manage check-in/out, and deliver personal service on every shift. You will be the face of the hotel, creating memorable experiences and ensuring guests feel valued and cared for from arrival to departure.

You will build genuine relationships with guests, provide thoughtful recommendations, and collaborate with a lively Front Office team in a fast-paced Sydney setting.

Qualifications

• Experience in hospitality and guest-facing roles.
• Legal right to work in Australia.
• Excellent communication and organizational skills.
• Ability to multitask and stay upbeat under pressure.
• Outgoing, attentive, and solution-focused demeanor.

Responsibilities

• Greet guests, check-in/out, and assist with requests as a Front Desk Agent.
• Maintain relationships with guests to ensure memorable stays and repeat visits.

Skills

Hospitality mindset

Guest service

Communication skills

Multitasking

Under pressure

AU work rights

Job description

Kimpton Margot Sydney is seeking a Front Desk Agent to welcome guests, manage check-in/out, and deliver personal service on every shift. You will be the face of the hotel, creating memorable experiences and ensuring guests feel valued and cared for from arrival to departure.

You will build genuine relationships with guests, provide thoughtful recommendations, and collaborate with a lively Front Office team in a fast-paced Sydney setting.