Assistant Front Office Manager - Lead Guest Experience

Accorhotel; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Global opportunities

Hotel benefits

Learning & development

Recognition & rewards

Supportive team culture

Complimentary onsite parking

Career progression

Job summary

The William Inglis Hotel – MGallery, South West Sydney is seeking a passionate Assistant Front Office Manager to lead the Front Office team and elevate the guest experience. You’ll work closely with the Front Office Manager to ensure a seamless, personalised stay for guests and collaborate across departments.

Ideal candidates bring strong Front Office leadership, a hands-on approach and excellent communication.

Qualifications

• Previous experience as an Assistant Front Office Manager or similar hotel leadership role.
• 2+ years Front Office experience preferred.
• Passion for hospitality and creating memorable guest experiences.
• Ability to connect with people and make guests feel welcome.
• Strong Front Office and Opera Cloud PMS knowledge.
• Hands-on leadership style with coaching and motivational skills.
• Excellent communication, organisation and attention to detail.

Responsibilities

• Support the Front Office Manager in day-to-day leadership and operation.
• Lead from the floor, creating a warm, polished and welcoming experience for both guests and team members.
• Oversee arrivals, departures, room allocations and Front Office operations, ensuring service is seamless and guest focused.
• Create memorable guest experiences, anticipating needs and confidently managing service recovery.
• Coach, mentor and develop the Front Office team, leading by example and building a high‑performing culture.
• Act as a senior leader on shift, making confident decisions and supporting the wider hotel operation.
• Work closely with Reservations, Housekeeping and other departments to deliver a seamless guest journey.
• Proactively manage VIPs, groups, special requests and key guest moments.
• Support Front Office financial processes, reporting, rostering, recruitment and team development.
• Drive Accor and MGallery standards, continuously looking for ways to elevate service, engagement and operational performance.
• Support Duty Manager responsibilities across the hotel.

Skills

Front Office leadership

Customer service

People management

PMS knowledge

Tools

Opera Cloud

PMS systems

Job description

The William Inglis Hotel – MGallery, South West Sydney is seeking a passionate Assistant Front Office Manager to lead the Front Office team and elevate the guest experience. You’ll work closely with the Front Office Manager to ensure a seamless, personalised stay for guests and collaborate across departments.

Ideal candidates bring strong Front Office leadership, a hands-on approach and excellent communication.