Assistant Front Office Manager - Luxury Guest Experience Leader

Affinity Migration Group Pty; Sydney; Sur place; AUD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Discounted Accor benefits

Career progression

Learning & development programs

Complimentary onsite parking

ALL Heartists program access

Résumé du poste

The William Inglis Hotel – MGallery Collection in Sydney is seeking an Assistant Front Office Manager to lead the Front Office team and elevate the luxury guest experience. You will inspire from the floor, ensure seamless service, and partner with Reservations and Housekeeping to deliver memorable stays.

Ideal candidates bring 2+ years in Front Office leadership, a passion for hospitality, and strong Opera Cloud PMS expertise.

Qualifications

• Previous experience as Assistant Front Office Manager or similar hospitality leadership role.
• 2+ years Front Office experience preferred.
• Passion for hospitality and creating memorable guest experiences.
• Ability to connect with guests and make them feel welcome.
• Hands-on leadership style with coaching and motivating a team.
• Strong communication, organisation and attention to detail.
• Willingness to learn and grow, proactive attitude.
• Commercial awareness and understanding of guest recovery and hotel performance.
• Flexible to work a rotating 7-day roster including evenings, weekends and public holidays.
• Current First Aid and RSA certification.
• Full working rights in Australia (sponsorship not available).

Responsabilités

• Support the Front Office Manager in day-to-day leadership and operation of the department.
• Lead from the floor to create a warm, polished and inviting guest experience.
• Oversee arrivals, departures, room allocations and Front Office operations.
• Coach, mentor and develop the Front Office team and build a high-performing culture.
• Act as a senior leader on shift and support wider hotel operations.
• Collaborate with Reservations, Housekeeping and other departments for a seamless guest journey.
• Proactively manage VIPs, groups and special requests.
• Support Front Office financial processes, rostering and recruitment.

Connaissances

Front Office leadership

Guest service

Staff coaching

Opera Cloud PMS

Communication

Team motivation

Outils

Opera Cloud PMS

Description du poste

The William Inglis Hotel – MGallery Collection in Sydney is seeking an Assistant Front Office Manager to lead the Front Office team and elevate the luxury guest experience. You will inspire from the floor, ensure seamless service, and partner with Reservations and Housekeeping to deliver memorable stays.

Ideal candidates bring 2+ years in Front Office leadership, a passion for hospitality, and strong Opera Cloud PMS expertise.