Duty Manager

Work Initiatives; Townsville City; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel & Resort stays Globab

Subsidised Private Health Insurance

Birthday leave

Job summary

Travel + Leisure Co. in Airlie Beach is seeking a Duty Manager to support front office operations, greet owners and guests, and ensure exceptional guest service.

The role requires strong leadership, clear communication, and a proactive approach to problem solving in a dynamic hotel environment. You will lead and develop a team, coordinate with Sales & Marketing to introduce the Club Wyndham Vacation Ownership product, and manage a flexible roster including evenings, weekends, and holiday periods

Qualifications

• Experience in a Front Office supervisory role (3 years desirable).
• Knowledge of Opera PMS preferred.
• Events experience highly regarded.
• Excellent communication skills, written and verbal.

Responsibilities

• Greet and register owners and guests, provide information on local attractions, and handle admin tasks.
• Support the Front Office Manager in daily operations and guest issue resolution.
• Build, develop, and lead a team to maintain high levels of customer service.
• Collaborate with Sales & Marketing to promote Club Wyndham Vacation Ownership products.

Skills

Front Office supervision

Customer service excellence

Communication skills

Time management

Multitasking

Team leadership

Problem solving

Negotiation skills

MS Office proficiency

Tools

Opera PMS

Microsoft Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

If you enjoy working in an environment where no two days are the same, join our Airlie Beach Club Wyndham as a Duty Manager today!

The Duty Manager will be responsible for supporting the Front Office Manager in the daily operations of the Front Office including greeting and registering owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. The Duty Manager will also The successful candidate will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

In this unique position you will have the opportunity to work collaboratively with our Sales & Marketing teams to introduce Guests to our Vacation Ownership product, Club Wyndham.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional Development Funding
• Discounted Hotel & Resort stays globally
• Subsidised Private Health Insurance (following successful probation completion)
• Birthday leave to celebrate your special day

What You'll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)
• Knowledge of hotel property management systems, Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including evenings, weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomously

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to @travelandleisure.com, including the title and location of the position for which you are applying.