Receptionist - Moama Waters

Discovery Parks Group; New South Wales; Hybrid; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Discounted accommodation at over 300G’

Discounts with G'day Rewards Partners

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks Moama Waters is seeking a Front Office Receptionist to welcome guests and deliver high standards of service. You will process check-ins and check-outs, manage bookings in RMS or a similar system, and coordinate with housekeeping to ensure cabins are ready for guests.

The ideal candidate will have hospitality front office experience, excellent communication skills, cash handling ability, and strong organization with a flexible weekend/evening schedule.

Qualifications

• Previous front office experience in hospitality.
• Commitment to delivering exceptional guest experiences.
• Proficiency with RMS or booking systems.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organization and attention to detail.
• Flexible weekends and evenings.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use booking system to manage reservations and accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Provide guests information on local areas of interest.
• Complete day-to-day office administration.
• Maintain relationships with park teams, residents and guests.

Skills

Front office experience

Guest service excellence

Cash handling

Excellent communication

Organizational skills

Weekend/evening flexibility

Tools

RMS or comparable Reservation Booking System

Job description

About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks, Moama Waters is a large vibrant property offering guests a range of accommodation such as deluxe and family cabins, ensuite and powered van sites. Facilities include pool, waterpark, tennis and boat ramp access.

The Role

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

What we look for

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G'day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.