Guest Experience & Front Desk Specialist

Victorian Department Of Families, Fairness & Housing; Canberra; Hybrid; AUD 28,000 - 35,000; Part time

Job summary

Barbell Foods in Canberra is recruiting a Part-Time Customer Service Coordinator to manage the day-to-day customer experience across channels. The role offers 15 hours per week with initial in-office training in Canberra, then a hybrid schedule with three mornings in the office and two days at home.

You will respond to enquiries, resolve issues, identify trends and help improve support processes while working with the Marketing Manager and internal teams.

Qualifications

• Experience in customer service, administration, support, or customer-facing coordination roles.
• Excellent written and verbal communication skills.
• Confidence handling inbound phone enquiries.

Responsibilities

• Respond to enquiries across email, phone, social media, reviews and live chat.
• Coordinate urgent order changes, cancellations and customer requests.
• Resolve customer concerns with a solutions-focused approach.
• Communicate shipping delays, backorders and subscriptions proactively.
• Escalate product quality concerns and coordinate follow-up.
• Maintain help centre content, templates and resources.
• Monitor customer feedback and identify improvement opportunities.
• Assist with reporting on customer activity and service trends.
• Ensure interactions meet service standards and quality expectations.

Skills

Customer service

Administration

Communication

Time management

Multitasking

Problem solving

Job description

Part-Time Customer Service Coordinator

2600 Canberra Hays

Posted today

Job Description

Looking for a role that offers flexibility, purpose and the opportunity to make a genuine impact on customers?

Your new company Looking for a role that offers flexibility, purpose, and the opportunity to make a genuine impact on the customer experience?
HAYS Canberra is proud to be partnering with Barbell Foods, one of Australia's fastest-growing meat snack brands. Barbell creates high-protein, no-bulls#&t meat snacks for health-conscious consumers and has built a reputation for quality products and a bold, authentic brand. At Barbell, customer service is at the heart of the business. Every interaction is viewed as an opportunity to strengthen customer relationships and bring the brand to life. This is your chance to join a growing, ambitious team where your contribution will make a real difference.
This permanent part-time role offers 15 hours per week across weekday mornings. You'll spend your first month training in the Canberra office before moving to a hybrid arrangement, working three mornings in the office and two days from home.
Your new role As the Customer Service Coordinator, you'll own the day-to-day customer experience across multiple channels. You'll be responsible for responding to enquiries, resolving issues, identifying trends, and helping continually improve customer support processes. Working closely with the Marketing Manager and internal teams, you'll ensure customers receive timely, professional, and personalised support. Key responsibilities include:

• Managing customer enquiries via email, phone, social media, reviews, and live chat
• Coordinating urgent order changes, cancellations, and customer requests
• Resolving customer concerns with a solutions-focused approach
• Communicating proactively regarding shipping delays, backorders, and subscriptions
• Escalating product quality concerns and coordinating internal follow-up
• Maintaining help centre content, response templates, and support resources
• Monitoring customer feedback and identifying improvement opportunities
• Assisting with reporting on customer activity, response times, and service trends
• Ensuring all interactions meet service standards and quality expectations

You enjoy helping people and take pride in delivering exceptional customer experiences. You're organised, proactive, and communicate with warmth, professionalism, and attention to detail. To be successful, you'll have:

• Experience in customer service, administration, support, or customer-facing coordination roles
• Excellent written and verbal communication skills
• Confidence handling inbound phone enquiries
• Strong organisational and time-management abilities
• The ability to remain calm and professional in challenging situations
• Strong problem-solving skills and customer focus
• Experience managing multiple priorities in a fast-paced environment

Most importantly, you'll see customer service as a long-term career rather than a stepping stone and enjoy making a positive impact through every customer interaction.

What you'll get in return

• Permanent part-time role working 15 hours per week
• Salary of $31,600 + Super ($80,000 FTE equivalent)
• Hybrid working arrangement after training
• Supportive and collaborative team culture
• Opportunity to join one of Australia's fastest-growing food brands
• Strong work-life balance and long-term stability
• A role where your contribution directly influences the customer experience and business success