Customer Service Consultant

Talentpath Recruitment; City of Brisbane; Hybrid; AUD 75,000 - 86,000; Full time

Benefits offered by this job

$39.38 p.h + super

Temporary Assignment Sept 28 2026 –Jan

WFH 1 day per week after training

No weekend or public holiday work

Comprehensive onboarding

Job summary

Talentpath Recruitment partners with leading organisations to connect exceptional talent with exciting opportunities. We're seeking customer-focused professionals to join a busy contact centre team handling a wide range of enquiries in a fast-paced environment.

You'll receive comprehensive training, ongoing support and the chance to gain valuable experience with a recognised national organisation. The role involves managing high inbound calls with a focus on first-call resolution and a full-time

Qualifications

• Previous experience in customer service, retail, hospitality, tourism, travel or a contact centre environment.

Responsibilities

• Respond to a high volume of inbound enquiries and resolve them efficiently.
• Deliver exceptional service with a focus on first call resolution.
• Navigate multiple systems while maintaining accuracy and attention to detail.
• Build rapport with customers and manage diverse enquiries.

Skills

Customer service

Communication

Active listening

Technology savvy

Teamwork

Tools

CRM software

Job description

Are you passionate about helping people and delivering exceptional customer service? We're looking for customer-focused individuals to join a busy and supportive contact centre team, assisting customers with a wide range of enquiries in a fast-paced environment.

Whether you're building your customer service career in Australia or looking for your next opportunity, you'll receive comprehensive training, ongoing support and the chance to gain valuable experience with a recognised national organisation.

Join a collaborative team where no two days are the same. You'll be the first point of contact for customers, handling a high volume of inbound calls and helping resolve enquiries efficiently and professionally. With comprehensive training, strong leadership support and a focus on delivering positive customer experiences, you'll be set up for success from day one.

What's in it for you?

• $39.38 p.h + super with full-time hours.
• Temporary Assignment from 28th Sept – Jan 2027.
• Intake dates: 28th Sep and 6th Oct.
• Comprehensive training and structured onboarding program.
• Ongoing coaching, support and development.
• WFH 1 day per week following training (capability based).
• No weekend or public holiday work.
• Supportive team culture and experienced leadership.
• Opportunity to build valuable customer service and contact centre experience with a recognised national organisation.

About The Role

• Manage a high volume of inbound customer enquiries.
• Deliver exceptional service with a strong focus on first call resolution.
• Navigate multiple systems while maintaining accuracy and attention to detail.
• Build rapport with customers and confidently handle a diverse range of enquiries.
• Follow established processes and procedures in a fast-paced environment.
• Work rostered shifts between Monday and Friday, 8:00am and 8:00pm.
• Commit to the full assignment duration.
• Collaborate with your team to achieve service and performance goals.

About You

• Previous experience in customer service, retail, hospitality, tourism, travel or a contact centre environment.
• A genuine passion for helping people and delivering great customer experiences.
• Strong communication and active listening skills.
• Comfortable working in a fast-paced, high-volume environment.
• Confident using technology and learning new systems quickly.
• Emotionally resilient and able to balance empathy with professionalism, confidently communicating outcomes that may not always align with a customer's expectations.
• Reliable, adaptable and able to commit to the full assignment period (no extended leave planned).
• Able to pass a National Police Check and Drug & Alcohol screening.
• Full Australian work rights for the duration of the assignment (Working Holiday Visa holders are encouraged to apply; applicants with restricted work hours are not suitable).

Who are we, and what's next?

Talentpath partners with leading organisations to connect exceptional talent with exciting opportunities. We're currently seeking customer-focused professionals who are ready to join a high-performing team and make an impact from day one.

If you're looking for a role where you'll receive excellent training, ongoing support and the opportunity to build valuable customer service experience, we'd love to hear from you.