Customer Service

Agrifutures; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Onsite parking in Penrith

Career growth

Stable team culture

Job summary

Agrifutures in Penrith is seeking a high-volume, hands-on customer service and account support role that sits at the centre of the business, coordinating between customers, members and the warehouse to ensure orders are actioned smoothly and efficiently.

You will handle inbound and outbound calls, order processing, liaise with member businesses to fulfil requirements, and support the invoicing process. This role offers onsite work with a stable, low-turnover team and growth opportunities.

Qualifications

• Experience in customer service, account management, or order processing in distribution, B2B, or FMCG contexts.
• A process-driven mindset with ability to bring structure where needed.
• Strong communication skills and resilience to manage high call/order volumes.

Responsibilities

• Managing inbound and outbound customer calls and orders
• Acting as the liaison between customers and member businesses to fulfil transactions
• Supporting the invoicing and back-end administrative process
• Building strong working relationships with both customers and members
• Assisting with account management for a portfolio of customers (aged care groups, hotel chains, and government accounts)
• Picking up ad hoc problem-solving where things don't go to plan

Skills

Customer service

Process-driven

Communication

Team player

Job description

The Company

Our client is a well-established cooperative operating in the services space, working with a network of 70 member businesses across ANZ. With customers ranging from aged care providers and hotel groups through to government bodies, they play a critical role connecting national and group-level customers with independent member businesses who fulfil the work on the ground.

The Role

This is a varied, high-volume customer service and account support role sitting at the centre of the business - coordinating between customers, members, and the warehouse to ensure orders are actioned smoothly and efficiently.

You’ll be the connective tissue in a busy, transactional environment: think inbound and outbound calls, order processing, liaising with member businesses to fulfil customer requirements, and supporting the invoicing process. No two days will look the same, and the back-and-forth nature of the role means you’ll need to be quick on your feet and comfortable managing multiple moving parts at once.

Key responsibilities will include:

• Managing inbound and outbound customer calls and orders
• Acting as the liaison between customers and member businesses to fulfil transactions
• Supporting the invoicing and back-end administrative process
• Building strong working relationships with both customers and members
• Assisting with account management for a portfolio of customers (think aged care groups, hotel chains, and government accounts)
• Picking up ad hoc problem-solving where things don't go to plan

About You

You’re someone who thrives in a fast-paced, transactional environment and doesn’t mind rolling up your sleeves. You’ll be a natural relationship-builder who can juggle competing priorities without losing your cool.

Ideally you’ll bring:

• Prior experience in customer service, account management, or order processing — distribution, B2B, or FMCG backgrounds highly regarded
• A process-driven mindset — you like things to run smoothly and aren’t afraid to bring structure where it’s needed
• Strong communication skills and the resilience to manage high call/order volumes
• A team-first attitude — this is a close-knit crew who support each other

What's On Offer

• $75,000 - $80,000 + Super, depending on experience
• Flexible working hours between 8:00am and 5:30pm
• Onsite, undercover parking in a bright, modern Penrith office
• Join a stable, low-turnover team with genuine tenure and camaraderie
• Be part of a business in growth mode, with opportunity to develop your career