Crew - Rothwell

Guzman Y Gomez; Canberra; Hybrid; AUD 28,000 - 35,000; Part time

Benefits offered by this job

Permanent part‑time role

Hybrid after training

Strong team culture

Australia’s fastest‑growing food brand

Job summary

UniLodge ACT is hiring a Part‑Time Customer Service Coordinator to manage daily front desk operations and deliver a high‑quality customer experience for residents. The role is 15 hours per week with a training month in the Canberra office, followed by a hybrid schedule combining office and home working.

You will coordinate enquiries, support the residency process, and contribute to a collaborative team culture.

Qualifications

• Experience in customer service or front‑office coordination roles.
• Excellent written and verbal communication skills.
• Confidence handling inbound inquiries and multitasking in a fast-paced environment.

Responsibilities

• Operate day‑to‑day front desk reception.
• Deliver exceptional customer service to residents and visitors.
• Assist prospective residents with enquiries and applications.
• Coordinate administrative duties and reporting as required.

Skills

Customer service

Administration

Support coordination

Written & verbal communication

Multitasking

Job description

Part‑Time Customer Service Coordinator

2600 Canberra Hays

Posted 1 day ago

Job Description

Looking for a role that offers flexibility, purpose and the opportunity to make a genuine impact on customers? Your new company HAYS Canberra is proud to be partnering with Barbell Foods, one of Australia's fastest‑growing meat snack brands. Barbell creates high‑protein, no‑bulls#&t meat snacks for health‑conscious consumers and has built a reputation for quality products and a bold, authentic brand. At Barbell, customer service is at the heart of the business. Every interaction is viewed as an opportunity to strengthen customer relationships and bring the brand to life. This is your chance to join a growing, ambitious team where your contribution will make a real difference.

This permanent part‑time role offers 15 hours per week across weekday mornings. You'll spend your first month training in the Canberra office before moving to a hybrid arrangement, working three mornings in the office and two days from home.

Your new role As the Customer Service Coordinator, you'll own the day‑to‑day customer experience across multiple channels. You'll be responsible for responding to enquiries, resolving issues, identifying trends, and helping continually improve customer support processes. Working closely with the Marketing Manager and internal teams, you'll ensure customers receive timely, professional, and personalised support. Key responsibilities include:

• Managing customer enquiries via email, phone, social media, reviews, and live chat
• Coordinating urgent order changes, cancellations, and customer requests
• Resolving customer concerns with a solutions‑focused approach
• Communicating proactively regarding shipping delays, backorders, and subscriptions
• Escalating product quality concerns and coordinating internal follow‑up
• Maintaining help centre content, response templates, and support resources
• Monitoring customer feedback and identifying improvement opportunities
• Assisting with reporting on customer activity, response times, and service trends
• Ensuring all interactions meet service standards and quality expectations

What you'll need to succeed You enjoy helping people and take pride in delivering exceptional customer experiences. You're organised, proactive, and communicate with warmth, professionalism, and attention to detail. To be successful, you'll have:

• Experience in customer service, administration, support, or customer‑facing coordination roles
• Excellent written and verbal communication skills
• Confidence handling inbound phone enquiries
• Strong organisational and time‑management abilities
• The ability to remain calm and professional in challenging situations
• Strong problem‑solving skills and customer focus
• Experience managing multiple priorities in a fast‑paced environment

Most importantly, you'll see customer service as a long‑term career rather than a stepping stone and enjoy making a positive impact through every customer interaction.

What you'll get in return

• Permanent part‑time role working 15 hours per week
• Salary of $31,600 + Super ($80,000 FTE equivalent)
• Hybrid working arrangement after training
• Supportive and collaborative team culture
• Opportunity to join one of Australia's fastest‑growing food brands
• Strong work‑life balance and long‑term stability
• A role where your contribution directly influences the customer experience and business success

Why UniLodge

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

WHO YOU ARE

We are on the lookout for fun, enthusiastic, and passionate team players to join our Customer Service team across our UniLodge ACT properties on a casual basis. Bringing your energy and personality to form greater connections with students, you will assist in making their time with us truly special.

We are after someone with experience working within a customer service or front office environment. Some of your essential skills include strong written and verbal communication, good computer skills, organisational skills and a “we care” attitude. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. There are lots of qualities that we look for in our team, but above all we need people who are resilient, supportive, hands on and positive. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way we still want to hear from you. This may be the first step to a new and exciting career path.

Your Responsibilities

Your responsibilities as Customer Service Coordinator will include but not be limited to:

• Operate the day‑to‑day front desk reception.
• Create a friendly environment that delivers an exceptional customer service experience for our residents.
• Assist all prospective residents and visitors in the most efficient and professional manner.
• Take ownership of problems and ensure that they are seen through to completion.
• Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
• Maintain effective liaisons with property services.
• Monitor and report concerns regarding resident safety and wellbeing and elevate as required.
• Energetically contribute to the creation of a team environment where everyone helps each other.
• Coordinate and execute administrative duties as assigned by senior management, such as handling of incoming and outgoing mail, filing, response to correspondence etc, in line with your position and industry standards.

Our Recruitment Process

To simplify our recruitment process we will be inviting suitable candidates to attend a Group Recruitment Session with members of our Operations team. Further details will be communicated to applicants progressed. These sessions will take up to 3 hours, consisting of a presentation and short interviews. These roles will commence beginning of November 2026