Customer Experience Coordinator – Hybrid Role

Belgravia Group; Canberra; Hybrid; AUD 28,000 - 35,000; Part time

Benefits offered by this job

Hybrid working after training

Supportive team culture

Opportunity with fast-growing brand

Job summary

Barbell Foods in Canberra is seeking a Customer Service Coordinator for a permanent part-time role (15 hours per week). The position offers a hybrid arrangement after training, with three mornings in the office and two days from home.

You will manage inquiries via multiple channels, coordinate order changes, and drive customer satisfaction in a fast-paced environment. The role requires strong communication, organisational skills and a calm, customer-focused approach, with opportunities to

Qualifications

• Experience in customer service, administration or support roles.
• Excellent written and verbal communication skills.
• Confidence handling inbound phone enquiries.
• Strong organisational and time-management abilities.
• Calm and professional in challenging situations.
• Strong problem-solving and customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer enquiries via email, phone, social media, reviews and live chat.
• Coordinate urgent order changes, cancellations and customer requests.
• Resolve customer concerns with a solutions-focused approach.
• Communicate proactively about shipping delays, backorders and subscriptions.
• Escalate product quality concerns and coordinate internal follow-up.
• Maintain help centre content, response templates and support resources.
• Monitor customer feedback and identify improvement opportunities.
• Assist with reporting on customer activity, response times and service trends.
• Ensure all interactions meet service standards and quality expectations.

Skills

Customer service

Administration

Support

Customer-facing coordination

Job description

Barbell Foods in Canberra is seeking a Customer Service Coordinator for a permanent part-time role (15 hours per week). The position offers a hybrid arrangement after training, with three mornings in the office and two days from home.

You will manage inquiries via multiple channels, coordinate order changes, and drive customer satisfaction in a fast-paced environment. The role requires strong communication, organisational skills and a calm, customer-focused approach, with opportunities to