Contact Centre Consultant - Tourism (Vic)

Belgravia Group; Canberra; Hybrid; AUD 28,000 - 35,000; Part time

Benefits offered by this job

Hybrid working after training

Supportive team culture

Opportunity with fast-growing brand

Job summary

Barbell Foods in Canberra is seeking a Customer Service Coordinator for a permanent part-time role (15 hours per week). The position offers a hybrid arrangement after training, with three mornings in the office and two days from home.

You will manage inquiries via multiple channels, coordinate order changes, and drive customer satisfaction in a fast-paced environment. The role requires strong communication, organisational skills and a calm, customer-focused approach, with opportunities to

Qualifications

• Experience in customer service, administration or support roles.
• Excellent written and verbal communication skills.
• Confidence handling inbound phone enquiries.
• Strong organisational and time-management abilities.
• Calm and professional in challenging situations.
• Strong problem-solving and customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer enquiries via email, phone, social media, reviews and live chat.
• Coordinate urgent order changes, cancellations and customer requests.
• Resolve customer concerns with a solutions-focused approach.
• Communicate proactively about shipping delays, backorders and subscriptions.
• Escalate product quality concerns and coordinate internal follow-up.
• Maintain help centre content, response templates and support resources.
• Monitor customer feedback and identify improvement opportunities.
• Assist with reporting on customer activity, response times and service trends.
• Ensure all interactions meet service standards and quality expectations.

Skills

Customer service

Administration

Support

Customer-facing coordination

Job description

Customer Service Coordinator – Barbell Foods

Location: Canberra

Contract type: Permanent part‑time (15 hours per week)

Salary: $31,600 + Super ($80,000 FTE equivalent)

Hybrid working arrangement after training (three mornings in office, two days from home)

Key Responsibilities

• Managing customer enquiries via email, phone, social media, reviews, and live chat
• Coordinating urgent order changes, cancellations, and customer requests
• Resolving customer concerns with a solutions‑focused approach
• Communicating proactively regarding shipping delays, backorders, and subscriptions
• Escalating product quality concerns and coordinating internal follow‑up
• Maintaining help centre content, response templates, and support resources
• Monitoring customer feedback and identifying improvement opportunities
• Assisting with reporting on customer activity, response times, and service trends
• Ensuring all interactions meet service standards and quality expectations

What You'll Need to Succeed

• Experience in customer service, administration, support, or customer‑facing coordination roles
• Excellent written and verbal communication skills
• Confidence handling inbound phone enquiries
• Strong organisational and time‑management abilities
• The ability to remain calm and professional in challenging situations
• Strong problem‑solving skills and customer focus
• Experience managing multiple priorities in a fast‑paced environment

What You'll Get in Return

• Permanent part‑time role working 15 hours per week
• Salary of $31,600 + Super ($80,000 FTE equivalent)
• Hybrid working arrangement after training
• Supportive and collaborative team culture
• Opportunity to join one of Australia's fastest‑growing food brands
• Strong work‑life balance and long‑term stability
• A role where your contribution directly influences the customer experience and business success

Eligibility

Applicants must be flexible and available for a rotating roster, including weekends and public holidays. National Police Check (completed within last 3 months), Working with Childrens Check (ACT), Unrestricted work rights in Australia.

Benefits

• Permanent part‑time role working 15 hours per week
• Salary of $31,600 + Super ($80,000 FTE equivalent)
• Hybrid working arrangement after training
• Supportive and collaborative team culture
• Opportunity to join one of Australia's fastest‑growing food brands
• Strong work‑life balance and long‑term stability
• A role where your contribution directly influences the customer experience and business success