Guest Experience Front Desk Host

National Aboriginal Community Controlled Health Organisation; Western Australia; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounted accommodation

G’day Rewards discounts

Service recognition awards

Employee assistance program

Internal promotions

Job summary

G’day Group is seeking a Front Office Receptionist to welcome guests at our park. You will handle check-ins/outs, reservations, and guest inquiries, ensuring a smooth experience for residents and visitors.

Ideal candidates have prior Front Office hospitality experience, strong communication skills, and proficiency with RMS or similar booking systems. A valid driver’s license and ability to work weekends or evenings are required.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Passionate about delivering exceptional Guest experience.
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential.

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Front Office experience

Guest experience

Communication skills

Cash handling

Organizational skills

Positive attitude

Flexibility

Driver's license

Tools

RMS or reservation system

Job description

G’day Group is seeking a Front Office Receptionist to welcome guests at our park. You will handle check-ins/outs, reservations, and guest inquiries, ensuring a smooth experience for residents and visitors.

Ideal candidates have prior Front Office hospitality experience, strong communication skills, and proficiency with RMS or similar booking systems. A valid driver’s license and ability to work weekends or evenings are required.