Front Desk Receptionist

Work Initiatives; Melbourne; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly rate

On the job training provided

Dynamic and supportive environment

Experience in hospitality/accom

Job summary

Melbourne Lifestyle Apartments is seeking a Front Desk Receptionist to be the welcoming first point of contact in Docklands. You will handle guest inquiries, reservations, and concierge duties on a 7-day roster, 8am–6pm, with a 4-day weekend every three weeks.

The role emphasizes service excellence, organization, and teamwork in a boutique hospitality setting. Experience in hospitality and strong computer and communication skills are essential, with on-site responsibilities including guest

Qualifications

• Valid right to work in Australia.
• Minimum of 1 year of customer service experience.
• Fluency in English (written and verbal).
• Strong written and verbal communication skills.
• Professional appearance and demeanour.

Responsibilities

• Greet and welcome guests and provide information on amenities and procedures.
• Answer calls, manage bookings, and handle guest inquiries via phone, email, and in person.
• Process payments and manage arrivals/departures in the system.
• Maintain reception area, calendar and assist Reservations when needed.
• Support linen stock, admin tasks and overall front desk operations.

Skills

Guest services

Front desk

Customer service

Communication

Organization

Teamwork

Microsoft Office

Google Calendar

WhatsApp

Tools

Microsoft Office

Google Calendar

WhatsApp

Google Docs

Job description

We are seeking a highly motivated and personable Front Desk Receptionist to join our team at Melbourne Lifestyle Apartments, a boutique serviced apartment accommodation provider located in the Docklands precinct of Melbourne. As the first and last point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, providing exceptional customer service, and effectively managing front desk operations. Hours of work is on a 5 day rotating roster to cover 7 days per week, from 8am to 6pm with a 4-day weekend every three weeks.

Key responsibilities

Guest Services

• Greet and welcome guests with a professional and friendly demeanour.
• Provide comprehensive information regarding apartment amenities, local attractions, and arrival/departure procedures.
• Respond promptly and professionally to guest inquiries and requests via phone, email, Whatsapp, booking channels and in-person.
• Manage luggage storage and assist with guest needs.

Front Desk Operations

• Answer and direct incoming calls efficiently and courteously.
• Maintain accurate records within the property management system (training provided).
• Process payments using EFTPOS.
• Process and manage guest arrivals and departures.
• Maintain a clean, organized, and presentable reception area.
• Manage the concierge calendar.

Administrative Support

• Handle guest communications and resolve any issues that may arise.
• Other administrative tasks as required by management.
• Linen stock management and maintenance, including online ordering.
• Any other reasonable task assigned by Management within the scope of the position function.

Reservations

• Assist the reservations team with guest inquiries and reservations.
• Prepare reservation quotes when the Reservations team is unavailable.

Key Selection Criteria

• Valid right to work in Australia.
• Fluency in English (both written and verbal).
• Proven experience in providing exceptional customer service.
• Minimum of 1 year of customer service experience required.
• Strong written and verbal communication skills.
• Professional appearance and demeanour.
• Ability to engage with guests, both local and international and effectively manage groups of people.
• Excellent computer skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Calendar, Google Docs, and WhatsApp.
• Ability to work independently and as part of a team.
• Strong organizational, time-management skills and attention to detail.
• Flexibility and willingness to learn.
• Previous hospitality/accommodation industry experience is preferred but not essential.

About us

Melbourne Lifestyle Apartments (MLA) is a boutique serviced apartment accommodation located in the vibrant Docklands precinct of Melbourne. We are committed to providing an exceptional and personalised guest experience, from initial inquiry to departure. As a member of our small and dedicated team, you will play a crucial role in ensuring our guests feel welcomed and valued throughout their stay.

Benefits

• Competitive hourly rate
• On the job training provided
• Opportunity to work in a dynamic and supportive environment
• Valuable experience in the hospitality/accommodation industry
• The chance to be a vital part of a small and dedicated team
• Good working conditions

We thank all applicants for your interest; however, only those selected for an interview will be contacted.