Guest Experience & Front Desk Leader (Duty Manager)

66YKJ; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Staff discounts on food & hotel stays

Flexible hours & locations (Life with

Employee development programs

Job summary

AC Hotels in Melbourne seeks a dynamic Front Desk Manager to lead daily operations, uphold service standards, and deliver exceptional guest experiences. You will oversee the front desk team, support guests through check-in/check-out, and resolve issues with a focus on accuracy and efficiency.

The role requires managerial hospitality experience, strong communication, and a passion for guest satisfaction in a fast-paced environment.

Qualifications

• Requires 2 years’ experience in guest services/front desk or related area.
• Experience in a managerial role within hospitality preferred.
• Must have working rights in Australia.

Responsibilities

• Manage day-to-day front desk operations and ensure service standards.
• Assist guests during check-in and check-out, handling inquiries and requests.
• Resolve guest complaints and negotiate solutions to maintain satisfaction.
• Supervise Front Desk staffing to meet guest, operations, and financial goals.
• Provide in-depth knowledge of the hotel and local area to exceed guest expectations.

Skills

Leadership

Guest service

Communication

Education

High school diploma or GED; 2 years’ guest services/front desk experience

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major

Tools

OPERA PMS

Job description

AC Hotels in Melbourne seeks a dynamic Front Desk Manager to lead daily operations, uphold service standards, and deliver exceptional guest experiences. You will oversee the front desk team, support guests through check-in/check-out, and resolve issues with a focus on accuracy and efficiency.

The role requires managerial hospitality experience, strong communication, and a passion for guest satisfaction in a fast-paced environment.