VIP Guest Experience Agent — Front Desk & Check-In Specialist

Accor; Kingscliff; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounts on accommodation and food & beverage

Career development opportunities

Accor Live Limitless Loyalty Program

Job summary

Accor in Kingscliff seeks a Guest Service Agent to provide an exceptional hospitality experience from check-in to check-out. You will be the friendly face greeting guests, ensuring they feel welcome and valued throughout their stay.

Successful candidates will demonstrate previous front desk experience, superior communication skills, and the ability to multitask. You will enjoy various benefits including discounts, loyalty rewards, and access to training programs. Join a global leader in hospitality!

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.

Responsibilities

• Ensure every guest feels like a VIP from check-in to check-out.
• Communicate with guests and colleagues to ensure cohesive collaboration.
• Handle reservations and manage guest accounts efficiently.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Multitasking

Job description

Accor in Kingscliff seeks a Guest Service Agent to provide an exceptional hospitality experience from check-in to check-out. You will be the friendly face greeting guests, ensuring they feel welcome and valued throughout their stay.

Successful candidates will demonstrate previous front desk experience, superior communication skills, and the ability to multitask. You will enjoy various benefits including discounts, loyalty rewards, and access to training programs. Join a global leader in hospitality!