Guest Experience Concierge

Everi Pty; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Maternity leave (18 weeks)

Private health insurance

Social club

Employee assistance program

Novated lease for EV cars

Volunteer time off

Career opportunities

Premium offices

Job summary

JLL is seeking a Guest Service Ambassador to support the Welcome Reception desk and the end-to-end guest experience at our Sydney office. You will deliver first-class hospitality, ensuring guests feel welcomed and have a seamless visit, working with Security, Workplace Services, and other partners.

You will be the in-person concierge, assist with registrations, room bookings, and event catering, and uphold our global standards for service and safety.

Qualifications

• Minimum 2 years' experience in a corporate office environment.
• Background in hospitality or retail is advantageous.
• Strong customer service experience in a fast-paced environment.
• Intermediate to advanced IT skills (Slack, Tableau, and Google Workspace preferred).
• Fluent in English (written and verbal).

Responsibilities

• Own the day-to-day execution of Guest Services operations.
• Deliver front-of-house and reception services, creating a positive first impression for all visitors.
• Proactively support event activities, guest registrations, and check-ins.
• Assist event hosts to ensure a smooth and professional guest arrival experience.
• Act as an in-person concierge, providing local area, office, and company event information.
• Manage meeting room bookings and prioritise VIP engagements.
• Support the wider REWS team set up, break down and facilitate meetings and events.
• Spot clean meeting rooms and ensure glassware is returned to kitchens.
• Reset meeting rooms and spaces for the next user.
• Assist organising and ordering special event catering.

Skills

Customer service

Hospitality

Communication

Multitasking

Team collaboration

Tools

Slack

Tableau

Google Workspace

Job description

JLL is seeking a Guest Service Ambassador to support the Welcome Reception desk and the end-to-end guest experience at our Sydney office. You will deliver first-class hospitality, ensuring guests feel welcomed and have a seamless visit, working with Security, Workplace Services, and other partners.

You will be the in-person concierge, assist with registrations, room bookings, and event catering, and uphold our global standards for service and safety.