Guest Experience Ambassador (Front Desk & Events)

Everi Pty; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's#

Premium offices

Job summary

Jones Lang LaSalle (JLL) in Sydney is seeking a Front Desk/Guest Services professional to deliver a warm, personalized welcome and manage seamless check-ins for visitors and executives.

You will be the knowledge hub for employees, assisting with Google Suite, Slack and badge access, and you will collaborate with the REWS team to keep guest areas impeccably prepared and welcoming.

Evening and weekend availability may be required for event support.

Qualifications

• Deliver warm, personalized welcome to guests.
• Patience, sense of humor, adaptability and a can-do attitude.
• Strong customer service experience.
• Perform seamless check-in and registration for visitors and executives.
• Anticipate guest needs and proactively offer assistance.
• Act as knowledge hub for employees and executives, providing accurate information.
• Be comfortable with ambiguity and a flexible approach.
• Collaborate with REWS to ensure guest areas are prepared and customer-ready.
• Trained in Google Suite, REWS Ticketing System, Quip, Slack and badging access.
• Assist REWS by monitoring and replying to requests in person or via Slack.
• Cross-train to support all REWS functions on Specialty and Employee Floors in Salesforce Tower Sydney.
• Support event tasks and assist management as needed.
• Availability during evenings, weekends, and after hours for events.

Responsibilities

• Deliver welcoming experiences for guests and manage registration.
• Serve as a go-to information source for employees and executives.
• Collaborate with REWS to ensure guest areas are prepared and maintained.
• Assist with REWS requests and communicate responses promptly.
• Support event setup and related tasks as required.

Skills

Customer service

Guest experience

Interpersonal skills

Communication

Adaptability

Positive attitude

Tools

Google Suite

Slack

Quip

REWS Ticketing System

Badging access

Job description

Jones Lang LaSalle (JLL) in Sydney is seeking a Front Desk/Guest Services professional to deliver a warm, personalized welcome and manage seamless check-ins for visitors and executives.

You will be the knowledge hub for employees, assisting with Google Suite, Slack and badge access, and you will collaborate with the REWS team to keep guest areas impeccably prepared and welcoming.

Evening and weekend availability may be required for event support.