On-site Community Concierge and Guest Experience Lead

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

Wellbeing discounts

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career opportunities with Australia’s#

Job summary

Jones Lang LaSalle Incorporated in Sydney, NSW, is seeking a Community Ambassador – Concierge to greet employees and guests, delivering exceptional hospitality while supporting smooth operations.

You will manage visitor registrations, room bookings and event support, act as the face of the brand, and coordinate with facilities, cafe staff and cleaners to ensure a premium experience for clients and staff alike.

Qualifications

• 3+ years in Hospitality, Tourism, retail, administrative sector or related professional area.
• Willing to travel between Sydney offices.
• Diploma from an accredited institute.
• Proficiency with Microsoft Suite.
• Facilities Management experience.
• Customer Service excellence.
• Energy, resilience and a can-do attitude.
• Strong verbal and written English.

Responsibilities

• Site Operations: Create a welcoming, professional experience for employees and guests.
• Respond to client enquiries for special arrangements, including visitor management, room bookings and event support.
• Handle internal and external calls and correspondence.
• Be an office expert, keeping local SharePoint content up-to-date with images.
• Inventory management and ordering office consumables.
• Assist with invoicing processes to support financial management.
• Support regional initiatives such as system rollouts, training, and workplace digitalisation.
• Collaborate with cafe staff and cleaners to ensure seamless delivery across moving parts.
• Support employee engagement and sense of belonging initiatives.

Skills

Hospitality expertise

Customer service

English proficiency

Microsoft Office

Facilities management

Self-motivated

Education

Diploma from an accredited institute

Tools

Microsoft Office

Job description

Jones Lang LaSalle Incorporated in Sydney, NSW, is seeking a Community Ambassador – Concierge to greet employees and guests, delivering exceptional hospitality while supporting smooth operations.

You will manage visitor registrations, room bookings and event support, act as the face of the brand, and coordinate with facilities, cafe staff and cleaners to ensure a premium experience for clients and staff alike.