Guest Experience Concierge

Brian Hilton Pty Ltd; Gosford; Sur place; AUD 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Training & development

Career progression

Employee discounts

Team-oriented culture

Résumé du poste

Brian Hilton Motor Group in New South Wales’ Gosford area is seeking an approachable receptionist to welcome guests, answer calls and support the smooth day-to-day operations of our reception.

You will manage enquiries, book guest appointments, maintain a tidy reception, assist with general admin tasks, and contribute to dealership events while delivering outstanding customer service in a friendly team environment.

Qualifications

• Experience in reception, administration, or customer service (minimum 2 years).
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional manner.
• Strong organisational and time management skills.
• Good computer skills with attention to detail.
• Ability to multitask and stay calm in a fast-paced environment.
• Positive attitude and passion for delivering excellent customer service.

Responsabilités

• Welcome guests and visitors in a friendly and professional manner.
• Answer and direct incoming telephone calls, taking and relaying messages accurately.
• Respond to customer enquiries and direct guests to the appropriate team member.
• Manage guest appointments and assist with general reception enquiries.
• Maintain a clean, organised, and professional reception and waiting area.
• Complete general administrative duties including data entry, filing and document management.
• Provide administrative support to various departments as required.
• Assist with dealership events and other customer-focused activities.

Connaissances

Reception experience

Customer service

Communication skills

Organisational skills

Time management

Attention to detail

Multitasking

Positive attitude

Description du poste

Brian Hilton Motor Group in New South Wales’ Gosford area is seeking an approachable receptionist to welcome guests, answer calls and support the smooth day-to-day operations of our reception.

You will manage enquiries, book guest appointments, maintain a tidy reception, assist with general admin tasks, and contribute to dealership events while delivering outstanding customer service in a friendly team environment.