Customer Experience Receptionist

Northeast Auto Group; Australia; On-site; AUD 42,000 - 55,000; Full time

Job summary

Northeast Auto Group's Big Chief Hire is seeking a friendly Receptionist to be the first point of contact for customers and visitors at our Australian dealership network. The role focuses on delivering excellent customer service, handling a busy switchboard, and supporting day-to-day administration with strong communication and organisational skills.

You're expected to present impeccably, manage multiple tasks, and collaborate with Sales and Service teams to ensure a seamless customer experience

Qualifications

• Prior reception or customer service experience is essential.
• Strong communication and interpersonal skills.
• Ability to operate a busy phone switchboard and manage front-desk inquiries.
• Excellent telephone etiquette and professional demeanour.
• Proficiency in MS Office and computer systems.

Responsibilities

• Operate a busy phone switchboard and handle walk-in inquiries.
• Provide hospitality for customers and visitors at the dealership.
• Ensure main reception and meeting rooms are well presented at all times.
• Carry out general administrative duties.
• Maintain accurate records of customer interactions.
• Collaborate with Sales and Service teams to deliver a seamless customer experience.

Skills

Customer service

Communication skills

Telephone etiquette

Multitasking

Attention to detail

Driver's license

Microsoft Office

Tools

Microsoft Office

Job description

Northeast Auto Group's Big Chief Hire is seeking a friendly Receptionist to be the first point of contact for customers and visitors at our Australian dealership network. The role focuses on delivering excellent customer service, handling a busy switchboard, and supporting day-to-day administration with strong communication and organisational skills.

You're expected to present impeccably, manage multiple tasks, and collaborate with Sales and Service teams to ensure a seamless customer experience