Dealership & Service Concierge – Automotive

Coastal Auto Group; Eden; On-site; AUD 42,000 - 54,000; Full time

Job summary

Coastal Auto Group is seeking a Dealership & Service Concierge to be the welcoming face of our dealership and service departments in NSW. This role suits someone with a background in automotive, hotel, hospitality, tourism or customer service who can build rapport and deliver a seamless experience from start to finish.

Training and ongoing support are provided, and you’ll greet customers, help schedule service bookings, document vehicle needs and liaise between Sales and Service teams, with a

Qualifications

• Previous experience in a customer-facing role, preferably automotive
• Excellent communication and interpersonal skills
• Calm, organised approach in busy environments

Responsibilities

• Greet customers in person, by phone and email with a warm, professional approach
• Assist with scheduling service bookings and appointments
• Listen to customer concerns and document vehicle service needs
• Act as the key link between customers and Sales and Service teams
• Clearly communicate recommendations, timelines and costs
• Keep customers updated throughout the sales and service process
• Handle enquiries and concerns with empathy and professionalism
• Assist with day to day administration across the dealership, working with the Office Manager

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Tools

Scheduling software

Job description

From hotels, resorts or hospitality to automotive — this could be your ideal next move.

Coastal Auto Group is a multi-brand automotive group with a strong reputation across the South Coast of NSW. We are known for delivering outstanding customer experiences, and we’re now looking for a Dealership & Service Concierge to be the welcoming face of our dealership and service departments.

This role is perfect for someone from a automotive, hotel, hospitality, tourism or customer service background who enjoys building rapport, juggling multiple priorities and delivering a seamless experience from start to finish. If you know how to make people feel welcome, listened to and looked after — we can teach you the automotive side.

Why This Role Stands Out

• Monday to Friday only – no weekends
• Ideal career change for hospitality and hotel professionals
• Training and ongoing support provided
• Join a supportive, people-first team

What You’ll Be Doing

• Greet customers in person, by phone and email with a warm, professional approach
• Assist with scheduling service bookings and appointments
• Listen to customer concerns and accurately document vehicle service needs
• Act as the key link between customers and Sales and Service teams
• Clearly communicate recommendations, timelines and costs
• Keep customers updated throughout the sales and service process
• Handle enquiries and concerns with empathy and professionalism
• Assist with day to day administration across the dealership, working with the Office Manager.

About You

We’d love to hear from you if you have:

• Previous experience in a customer-facing role, preferably within the automotive industry
• Excellent communication and interpersonal skills
• A calm, organised approach in busy environments
• Strong attention to detail and multitasking ability
• Strong communication and interpersonal skills, with a focus on customer satisfaction
• Ability to work effectively in a fast-paced environment and manage multiple tasks
• Proficient in using computer systems and software for scheduling and customer management.

Why Join Coastal Auto Group

At Coastal Auto Group, we invest in our people. Many of our team members have successfully transitioned from hospitality and customer service roles into long-term automotive careers. We provide the training, mentoring and support you need to succeed.

If you’re ready for a fresh challenge with better work-life balance and real career progression, we’d love to hear from you.