Guest Experience Champion | Front Desk & Memberships

Belgravia Health and Leisure Group Pty Ltd; Australian Capital Territory; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Free facility access

Career development

Community impact

Job summary

Belgravia Leisure is seeking a Guest Experience Officer at ACT, Lakeside Leisure Centre in Greenway. You’ll deliver front-of-house services such as Reception, Merchandising and sales to members, casual users and potential new members, with additional support for Learn to Swim and kiosks.

The role emphasizes delivering first-class service aligned with our mission and values, with weekend and weekday daytime availability.

Qualifications

• Customer service experience in leisure or retail settings.
• Cash handling and POS familiarity required.
• Ability to sell memberships and promote services.
• Good communication and interpersonal skills.

Responsibilities

• Provide front of house service to members and visitors.
• Handle reception, merchandising and sales duties.
• Support Learn to Swim program and kiosk tasks as needed.
• Open/close centre in line with safety procedures.
• Promote services and manage bookings and enrolments.

Skills

Customer service

Cash handling

POS systems

Sales/telesales

Public relations

Education

First Aid Certificate (Workplace Level 2)

CPR Certificate

Police Check

Working with Children Check

Tools

POS systems

Retail software

Job description

Belgravia Leisure is seeking a Guest Experience Officer at ACT, Lakeside Leisure Centre in Greenway. You’ll deliver front-of-house services such as Reception, Merchandising and sales to members, casual users and potential new members, with additional support for Learn to Swim and kiosks.

The role emphasizes delivering first-class service aligned with our mission and values, with weekend and weekday daytime availability.