Guest Experience Champion — Membership & Front Desk

Belgravia Group; Newcastle-Maitland; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure operates Lakeside Leisure Centre in Raymond Terrace, NSW, seeking Guest Experience Officers to deliver front of house services and support Learn To Swim programs. You will engage with members, casual users and prospective members, handling enquiries, memberships and bookings with care.

Role emphasizes excellent service, cash handling, POS operation and promoting centre programs, while maintaining safety and community focus in daily operations.

Qualifications

• Positive, friendly, energetic work style.
• Computer literacy and familiarity with POS systems.
• Experience in the leisure industry is desirable.
• Current CPR Certificate.
• Police Check.
• Working with Children Check.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Apply cash handling principles and use POS systems.
• Inform and sell memberships when joining or renewing.
• Promote services and process bookings/enrolments.
• Open/close the centre following security procedures.

Skills

Customer service

POS systems

Cash handling

Computer literacy

Leisure industry experience

CPR

Police Check

Working with Children Check

Tools

POS systems

Job description

Belgravia Leisure operates Lakeside Leisure Centre in Raymond Terrace, NSW, seeking Guest Experience Officers to deliver front of house services and support Learn To Swim programs. You will engage with members, casual users and prospective members, handling enquiries, memberships and bookings with care.

Role emphasizes excellent service, cash handling, POS operation and promoting centre programs, while maintaining safety and community focus in daily operations.