Guest Experience & Membership Services Specialist

Belgravia Group; Australian Capital Territory; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure is seeking a friendly Guest Experience Officer for our facilities in Australia. In this casual role, you will handle reception, merchandising and sales to members, casual users and potential new members, delivering first-class service in line with our established procedures.

You will manage cash with POS devices, assist with memberships, accept bookings and enrolments, and build rapport with customers while upholding safety and security standards.

Qualifications

• Positive, friendly, helpful and energetic work style.
• Computer literacy, familiarity with software packages and point of sale systems.
• Experience in the leisure industry is desirable.
• Current CPR Certificate.
• Police Check
• Working with Vulnerable People

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centres services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service mindset

POS systems

Computer literacy

Friendly and energetic

Job description

Belgravia Leisure is seeking a friendly Guest Experience Officer for our facilities in Australia. In this casual role, you will handle reception, merchandising and sales to members, casual users and potential new members, delivering first-class service in line with our established procedures.

You will manage cash with POS devices, assist with memberships, accept bookings and enrolments, and build rapport with customers while upholding safety and security standards.