Guest Experience Lead - Leisure Centre

Belgravia Health and Leisure Group Pty Ltd; Newcastle-Maitland; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Free facility access

Career development opportunities

Community impact

Job summary

Belgravia Leisure is seeking a friendly Guest Experience Officer at Lakeside Leisure Centre, Raymond Terrace NSW. You will provide front of house services such as reception, merchandising and sales to members, casual users and potential new members in line with our procedures.

You will support Learn To Swim and carnivals, manage memberships and POS transactions, and promote centre programs to create a welcoming experience that aligns with our mission and values.

Qualifications

• Experience in customer service roles within leisure or retail is preferred.
• Current First Aid Certificate (Workplace Level 2) and CPR/Police Checks are required.
• Comfort with cash handling and Point of Sale systems.

Responsibilities

• Provide excellent customer service to all customers, both in person and over the telephone.
• Apply sound cash handling principals and use of Point of Sale (POS) systems.
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews.
• Promote the centres services and programs to customers and accept customer bookings and enrolments.
• Develop and maintain good working relations with customers.
• Promote and exercise good public relations at all times.
• Opening/closing of the centre in accordance with security and safety procedures.

Skills

Customer service

POS systems

First Aid

CPR

Police Check

Working with Children Check

Education

First Aid Certificate (Workplace Level 2)

Job description

Belgravia Leisure is seeking a friendly Guest Experience Officer at Lakeside Leisure Centre, Raymond Terrace NSW. You will provide front of house services such as reception, merchandising and sales to members, casual users and potential new members in line with our procedures.

You will support Learn To Swim and carnivals, manage memberships and POS transactions, and promote centre programs to create a welcoming experience that aligns with our mission and values.