Guest Experience Attendant — Nature‑Driven Hospitality

Nrma; Bulahdelah; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Staff discounts

NRMA training

Flexible shifts

Job summary

NRMA Parks & Resorts is seeking a Guest Service Attendant at Myall Shores NRMA Holiday Park. You’ll be at the heart of the guest experience, welcoming arrivals and assisting with bookings, payments and park information while delivering friendly, professional service in a nature‑driven setting.

You will join a small, supportive team, with opportunities to learn NRMA systems and provide local tips to guests. Weekend and holiday periods require availability.

Qualifications

• Experience in customer service, tourism, hospitality or retail.
• Clear and professional communication with people from all walks of life.
• Able to stay calm under pressure and juggle multiple tasks during busy times.
• Reliable, organised and detail‑oriented.
• Willing to work weekends, public holidays and school holidays.
• Willing to lend a hand across different park areas when needed.

Responsibilities

• Welcoming guests on arrival with friendly, efficient check‑in and check‑out.
• Answering guest enquiries in person, over the phone and via email.
• Assisting with bookings, payments and park information.
• Providing local tips on attractions, activities and dining.
• Helping guests with issues, concerns or special requests.
• Supporting daily reception and office tasks (filing, cash handling, data entry).
• Working closely with housekeeping, maintenance and café teams to keep things running smoothly.

Skills

Customer service

Communication

Organisation

Multitasking

Tools

Booking/reservation systems

Job description

NRMA Parks & Resorts is seeking a Guest Service Attendant at Myall Shores NRMA Holiday Park. You’ll be at the heart of the guest experience, welcoming arrivals and assisting with bookings, payments and park information while delivering friendly, professional service in a nature‑driven setting.

You will join a small, supportive team, with opportunities to learn NRMA systems and provide local tips to guests. Weekend and holiday periods require availability.