Guest Services Attendant

Nrma; Bulahdelah; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Staff discounts

NRMA training

Flexible shifts

Job summary

NRMA Parks & Resorts is seeking a Guest Service Attendant at Myall Shores NRMA Holiday Park. You’ll be at the heart of the guest experience, welcoming arrivals and assisting with bookings, payments and park information while delivering friendly, professional service in a nature‑driven setting.

You will join a small, supportive team, with opportunities to learn NRMA systems and provide local tips to guests. Weekend and holiday periods require availability.

Qualifications

• Experience in customer service, tourism, hospitality or retail.
• Clear and professional communication with people from all walks of life.
• Able to stay calm under pressure and juggle multiple tasks during busy times.
• Reliable, organised and detail‑oriented.
• Willing to work weekends, public holidays and school holidays.
• Willing to lend a hand across different park areas when needed.

Responsibilities

• Welcoming guests on arrival with friendly, efficient check‑in and check‑out.
• Answering guest enquiries in person, over the phone and via email.
• Assisting with bookings, payments and park information.
• Providing local tips on attractions, activities and dining.
• Helping guests with issues, concerns or special requests.
• Supporting daily reception and office tasks (filing, cash handling, data entry).
• Working closely with housekeeping, maintenance and café teams to keep things running smoothly.

Skills

Customer service

Communication

Organisation

Multitasking

Tools

Booking/reservation systems

Job description

Job Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

What You’ll Do

Nestled between lake, bush and beach on Worimi Country, Myall Shores NRMA Holiday Park is a favourite escape for families, couples and travellers wanting to slow down and reconnect with nature.

As a Guest Service Attendant, you’ll be at the heart of our guest experience.

Your day could include:

• Welcoming guests on arrival and providing friendly, efficient check-in and check-out
• Answering guest enquiries in person, over the phone and via email
• Assisting with bookings, payments and park information
• Providing local tips on attractions, activities and dining
• Helping guests with any issues, concerns or special requests
• Supporting daily reception and office tasks (filing, cash handling, data entry)
• Working closely with housekeeping, maintenance and café teams to keep everything running smoothly

You’ll be part of a small, supportive team that prides itself on warm hospitality and genuine customer service.

What You’ll Bring

You’ll be a great fit if you:

• Have experience in customer service, tourism, hospitality or retail
• Are confident using computers and booking/reservation systems (training provided)
• Communicate clearly and professionally and enjoy talking with people from all walks of life
• Stay calm under pressure and can juggle multiple tasks during busy times
• Are reliable, organised and have strong attention to detail
• Are available for weekends, public holidays and school holiday periods
• Are happy to lend a hand across different areas of the park when needed

Knowledge of the local area and its attractions is a bonus, but not essential.

What We Offer

• A friendly, down-to-earth team environment
• A stunning workplace surrounded by nature on Worimi Country
• Varied shifts with extra hours available in peak periods
• Training in our systems, procedures and NRMA service standards
• Staff discounts and access to park facilities (subject to policy)
• The chance to be part of a respected Australian holiday parks and tourism brand

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.