Guest Experience Associate – Photography & Admissions

Australia Zoo; Beerwah; Hybrid; AUD 30,000 - 39,000; Full time

Job summary

Australia Zoo is seeking a Full-Time Customer Service Attendant to join the Guest Services and Admissions team. You will greet guests, handle enquiries, process payments, and provide photography and information services across the grounds.

The role requires excellent communication, organisation, and a keen conservation passion, with weekend and holiday availability. You will help manage crowd flow during shows and events while maintaining high service standards.

Qualifications

• Passion for conservation and delivering great customer service.
• Available to work weekends, public holidays and school holidays.
• Experience in a similar role and long-term commitment to Australia Zoo.

Responsibilities

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Maintain a clean and tidy work environment.
• Keep the area tidy and clean, including vacuuming and cleaning windows.
• Deal with customer complaints as needed.
• Assist with crowd control and guest movements during daily shows and event days.
• Work within procedures and KPIs and maintain Australia Zoo's customer service standards.
• Facilitate guest encounters and provide photography services and information to guests.
• Safely operate buggies throughout the Zoo Grounds.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Photography services

Crowd control

Tools

POS system

Job description

Australia Zoo is seeking a Full-Time Customer Service Attendant to join the Guest Services and Admissions team. You will greet guests, handle enquiries, process payments, and provide photography and information services across the grounds.

The role requires excellent communication, organisation, and a keen conservation passion, with weekend and holiday availability. You will help manage crowd flow during shows and events while maintaining high service standards.