Customer Service Attendant – Australia Zoo

Australia Zoo; Queensland; On-site; AUD 30,000 - 36,000; Full time

Job summary

Australia Zoo is seeking a Full-Time Customer Service Attendant to join the Guest Services and Admissions team. The role focuses on greeting guests, processing payments, and delivering excellent service with an emphasis on conservation passion.

Key duties include POS transactions, keeping areas clean, handling complaints, crowd control during shows, and providing photography and information services to guests around the Zoo.

Qualifications

• Available to work weekends, public holidays, and school holiday periods.
• Experience in a similar role.
• Long term commitment to Australia Zoo.

Responsibilities

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Maintain a clean and tidy work environment.
• Keep the area tidy and clean, this includes vacuuming, mopping, cleaning windows etc.
• Being able to deal with customer complaints.
• Assist with Crowd control and customer movements during daily shows and event days.
• Facilitating guest encounters and providing photography services and information services to guests.
• Safely operate buggies throughout the Zoo Grounds.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Guest engagement

Tools

POS system

Job description

An exciting opportunity has arisen for someone to join the Guest Services and Admissions team as a Full-Time Customer Service Attendant!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

Customer Service Attendants must be responsive and helpful to the customer’s needs, to not only meet their expectations but to exceed them. Customer Service Attendants need to be organised and have great communication and interpersonal skills.

Customer Service Attendant are required to provide guidance and advise to guests, greet them upon entry and operate a range of digital cameras to produce high quality images for guests.

A successful candidate will have excellent organisational, oral and written communication and interpersonal skills, combined with an eye for detail. They have a passion for conservation, and an identified passion for providing great customer service.

Duties Include:

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Maintain a clean and tidy work environment.
• Keep the area tidy and clean, this includes vacuuming, mopping, cleaning windows etc.
• Being able to deal with customer complaints.
• Assist with Crowd control and customer movements during daily shows and event days.
• Working within procedures and KPI’s.
• Maintain Australia Zoos customer service standards.
• Facilitating guest encounters and providing photography services and information services to guests.
• Safely operate buggies throughout the Zoo Grounds

Essential Criteria:

• Available to work weekends, public holidays, and school holiday periods.
• Experience in a similar role and long term commitment to Australia Zoo.

Here is a checklist of information you will need to have ready before you start to complete the employment application form:

• Education history
• Employment history
• References
• Any qualifications you may have eg First Aid
• Any achievements you may like to tell us about
• your availability (what hours can you work)
• A resume in .pdf format
• Any other info that may support your application