Guest Services & Admissions Ambassador

Australia Zoo; Queensland; On-site; AUD 30,000 - 36,000; Full time

Job summary

Australia Zoo is seeking a Full-Time Customer Service Attendant to join the Guest Services and Admissions team. The role focuses on greeting guests, processing payments, and delivering excellent service with an emphasis on conservation passion.

Key duties include POS transactions, keeping areas clean, handling complaints, crowd control during shows, and providing photography and information services to guests around the Zoo.

Qualifications

• Available to work weekends, public holidays, and school holiday periods.
• Experience in a similar role.
• Long term commitment to Australia Zoo.

Responsibilities

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Maintain a clean and tidy work environment.
• Keep the area tidy and clean, this includes vacuuming, mopping, cleaning windows etc.
• Being able to deal with customer complaints.
• Assist with Crowd control and customer movements during daily shows and event days.
• Facilitating guest encounters and providing photography services and information services to guests.
• Safely operate buggies throughout the Zoo Grounds.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Guest engagement

Tools

POS system

Job description

Australia Zoo is seeking a Full-Time Customer Service Attendant to join the Guest Services and Admissions team. The role focuses on greeting guests, processing payments, and delivering excellent service with an emphasis on conservation passion.

Key duties include POS transactions, keeping areas clean, handling complaints, crowd control during shows, and providing photography and information services to guests around the Zoo.