Customer Service Attendant

Australia Zoo; Beerwah; Hybrid; AUD 30,000 - 39,000; Full time

Job summary

Australia Zoo is seeking a Full-Time Customer Service Attendant to join the Guest Services and Admissions team. You will greet guests, handle enquiries, process payments, and provide photography and information services across the grounds.

The role requires excellent communication, organisation, and a keen conservation passion, with weekend and holiday availability. You will help manage crowd flow during shows and events while maintaining high service standards.

Qualifications

• Passion for conservation and delivering great customer service.
• Available to work weekends, public holidays and school holidays.
• Experience in a similar role and long-term commitment to Australia Zoo.

Responsibilities

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Maintain a clean and tidy work environment.
• Keep the area tidy and clean, including vacuuming and cleaning windows.
• Deal with customer complaints as needed.
• Assist with crowd control and guest movements during daily shows and event days.
• Work within procedures and KPIs and maintain Australia Zoo's customer service standards.
• Facilitate guest encounters and provide photography services and information to guests.
• Safely operate buggies throughout the Zoo Grounds.

Skills

Customer service

Communication

Interpersonal skills

Cash handling

Photography services

Crowd control

Tools

POS system

Job description

An exciting opportunity has arisen for someone to join the Guest Services and Admissions team as a Full-Time Customer Service Attendant!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

Customer Service Attendants must be responsive and helpful to the customer's needs, to not only meet their expectations but to exceed them. Customer Service Attendants need to be organised and have great communication and interpersonal skills.

Customer Service Attendant are required to provide guidance and advise to guests, greet them upon entry and operate a range of digital cameras to produce high quality images for guests.

A successful candidate will have excellent organisational, oral and written communication and interpersonal skills, combined with an eye for detail. They have a passion for conservation, and an identified passion for providing great customer service.

Duties Include:

• Welcome and greet customers, assisting guests with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Maintain a clean and tidy work environment.
• Keep the area tidy and clean, this includes vacuuming, mopping, cleaning windows etc.
• Being able to deal with customer complaints.
• Assist with Crowd control and customer movements during daily shows and event days.
• Working within procedures and KPIs.
• Maintain Australia Zoos customer service standards.
• Facilitating guest encounters and providing photography services and information services to guests.
• Safely operate buggies throughout the Zoo Grounds

Essential Criteria:

• Available to work weekends, public holidays, and school holiday periods.
• Experience in a similar role and long term commitment to Australia Zoo.