Guest Experience Specialist – Zoo Admissions

Zoos Victoria; Melbourne; Presencial; AUD 43 000 - 59 000; Tempo integral

Resumo da oferta

Zoos Victoria is hiring a Visitor Services Officer for Admissions at Werribee Open Range Zoo. The role is seasonal and casual, with availability November to April, including holidays. You’ll welcome visitors, share info on memberships and campaigns, and promote experiences while maintaining a high standard of service.

Ideal candidates bring hospitality or tourism experience, enjoy fast-paced environments, and thrive on teamwork and clear communication outdoors in variable weather.

Qualificações

• Hospitality, tourism, events, queue management or high-volume customer service experience required.
• Ability to engage with a wide range of people all day, every day.
• Comfortable working outdoors in varied weather conditions.

Responsabilidades

• Greet and assist large volumes of visitors in a friendly, confident manner.
• Provide clear, accurate information about the zoo, memberships and campaigns.
• Promote zoo products and experiences while keeping the visitor experience front and centre.
• Work with a team to manage queues, resolve issues, and keep things moving smoothly.
• Remain calm, adaptable, and professional in a dynamic outdoor environment.

Conhecimentos

Visitor-Centric mindset

Strong Communication

Inclusive and respectful approach

Adaptability

Initiative

Descrição da oferta de emprego

Zoos Victoria is hiring a Visitor Services Officer for Admissions at Werribee Open Range Zoo. The role is seasonal and casual, with availability November to April, including holidays. You’ll welcome visitors, share info on memberships and campaigns, and promote experiences while maintaining a high standard of service.

Ideal candidates bring hospitality or tourism experience, enjoy fast-paced environments, and thrive on teamwork and clear communication outdoors in variable weather.