Customer Service Attendant – Australia Zoo

Australia Zoo; Beerwah; On-site; AUD 45,000 - 65,000; Full time

Job summary

Australia Zoo is seeking a Full Time Customer Service Attendant to join the Guest Services team. The role involves welcoming guests, processing sales, handling payments, and delivering excellent customer experiences across shows and events.

You will operate cameras for guest photography and assist with crowd management, ensuring a high standard of service and safety throughout the zoo. We value diversity and equal opportunity and expect strong communication and organisational skills, with a

Qualifications

• Experience in customer service preferred.
• Ability to operate POS and handle cash/credit payments.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and greet customers, assisting patrons with enquiries.
• Process POS transactions, handle cash/credit payments, and issue receipts.
• Maintain clean and tidy work environment, including cleaning duties.
• Assist with crowd control and movement during shows and events.
• Provide photography services and information to guests.
• Safely operate zoo buggies as needed.
• Support guests with information and directions during peak periods.
• Adhere to procedures and KPI targets.
• Handle customer complaints professionally.
• Avail to work weekends, public holidays and school holidays.

Skills

Customer service

Cash handling

Communication

Interpersonal skills

Attention to detail

Tools

POS system

Photo processing software

Job description

Customer Service Attendant – Australia Zoo

An exciting opportunity has arisen for someone to join the Guest Services team as a Full Time Customer Service Attendant!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

Customer Service Attendants must be responsive and helpful to the customer’s needs, to not only meet their expectations but to exceed them. Customer Service Attendants need to be organised and have great communication and interpersonal skills.

Customer Service Attendants within the Guest Experience Team are required to operate a range of digital cameras to produce high quality images for guests. This position requires awareness of different software programs to process and print photos.

A successful candidate will have excellent organisational, oral and written communication and interpersonal skills, combined with an eye for detail. They have a passion for conservation, and an identified passion for providing great customer service.

Duties Include:

• Welcome and greet customers, assisting patrons with enquiries.
• Point-of-sale processing including register operation, receiving and processing cash or credit payments.
• Accurately give change and receipts.
• Maintain a clean and tidy work environment.
• Keep the area tidy and clean, this includes vacuuming, mopping, cleaning windows etc.
• Being able to deal with customer complaints.
• Assist with Crowd control and customer movements during daily shows and Event days.
• Working within procedures and KPI’s.
• Facilitating guest encounters and providing photography services and information services to guests.
• Safely operate buggies throughout the Zoo Grounds.
• Available to work weekends, public holidays, and school holiday periods.
• Experience in a similar role and long term commitment to Australia Zoo.