Zoo Guest Services & Admin Attendant - Part-Time

Wildlife HQ Zoo; Woombye; Presencial; AUD 30.000 - 39.000; A tiempo parcial

Descripción de la vacante

Wildlife HQ Zoo is seeking a reliable Guest Services & Administration Attendant to join our team. This diverse role covers guest services, admissions, bookings, accounts, retail operations and general administration within our wildlife environment.

You will support daily operations, process transactions, manage inquiries and help ensure visitors have a fantastic experience. The position offers a regular five-day roster, with weekends and school holidays required.

Formación

• Experience in guest services or hospitality is preferred.
• Ability to manage multiple tasks and stay organised.
• Excellent communication and customer service skills.
• Experience with cash handling and daily reconciliations.
• Availability to work a five-day roster including Saturdays.

Responsabilidades

• Welcome visitors and provide friendly, professional customer service.
• Process admissions, animal encounters and annual passes.
• Manage guest enquiries, bookings and POS transactions.
• Handle cash and EFTPOS payments accurately.
• Maintain daily reconciliations and transaction records.
• Coordinate school group bookings and VIP enquiries.
• Manage booking systems and calendars.
• Complete daily administrative and reporting tasks.
• Reconcile accounts and daily takings across departments.

Conocimientos

Guest services

Accounts handling

Cash handling

Retail operations

Administration

Organisational skills

Customer service

Herramientas

POS terminals

Booking systems

Descripción del empleo

Wildlife HQ Zoo is seeking a reliable Guest Services & Administration Attendant to join our team. This diverse role covers guest services, admissions, bookings, accounts, retail operations and general administration within our wildlife environment.

You will support daily operations, process transactions, manage inquiries and help ensure visitors have a fantastic experience. The position offers a regular five-day roster, with weekends and school holidays required.