Receptionist – Australia Zoo Wildlife Hospital

Australia Zoo; Queensland; Vor Ort; AUD 45.000 - 55.000; Vollzeit

Zusammenfassung

Australia Zoo Wildlife Hospital is seeking a dedicated Receptionist to join our team on a full-time basis. You will handle front-desk duties, answer calls, coordinate appointments, and support hospital operations.

Reporting to the Office Manager and Hospital Manager, you will manage data entry for wildlife records and assist with donations and reports, ensuring smooth daily operations at AZWH.

Qualifikationen

• Minimum 2 years' experience in a similar role.
• Drivers Licence and reliable transport.
• Available to work weekends, public holidays, and school holidays.
• Good interpersonal and communication skills.
• Organisational & time management skills.

Aufgaben

• Answer phone calls and monitor wildlife hotline; assist public when entering AZWH.
• Schedule appointments for local and interstate wildlife rehabilitators and carers.
• Monitor the hospital radio channel and liaise with staff.
• Assist with admitting emergency patients by coordinating with the Triage Nurse.
• Enter and update Wildlife Accession data and koala records.
• Assist with donations and prepare thank you letters; support monthly reports.

Kenntnisse

Customer service

Phone etiquette

Data entry

Tools

MS Office

Data entry systems

Jobbeschreibung

An exciting opportunity has arisen for someone to join our Australia Zoo Wildlife Hospital team in a Full Time capacity as a Receptionist!

Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.

The mission of Australia Zoo Wildlife Hospital is to rescue, repair, rehabilitate and release sick, injured and orphaned Australian native animals. Australia Zoo Wildlife Hospital is an emergency wildlife hospital operating 24 hours a day – 365 days per year, which admits more than 10,000 sick, injured and orphaned native animals annually.

The hospital seeks to provide gold standard care for native wildlife. It does so by continuously improving, researching and also developing new and innovative solutions for treating the large variety of species and problems that are seen daily. The hospital plays a significant role in educating visitors & influencing change in people’s behaviour assisting with conservation worldwide.

As a Receptionist within AZWH you will have the primary responsibility of answering phone calls, assisting members of the public or carers when entering AZWH and assisting with the coordination of medical treatment and care of sick, injured, and orphaned wild animals within the Australia Zoo Wildlife Hospital (AZWH). This role reports directly to the Office Manager and Hospital Manager.

Responsibilities:

• Monitor the phones and answer all wildlife calls.
• Assist with scheduling appointments for local and interstate Wildlife rehabilitators and carers.
• Monitor the Hospital radio channel.
• Assist with admitting emergency patients by liaising with Triage Nurse for admittance.
• Assist with entering and updating Wildlife Accession data entry and koala records.
• Assist with Donations – Response/Thank you letters for Donated Equip/Consumables.
• Assist with monthly reports for Wildlife rehabilitators to obtain final outcomes on animals.
• Assist with updating suburbs in the accession database to support reports and mapping.
• Updating wildlife carer permits and status in the Accession database.
• Complete customer counter sales and cash reconciliation.
• Other duties as requested by the Office Manager or Hospital Manager.

Essential Criteria:

• A minimum of 2 years’ experience within a similar role or background.
• Drivers Licence and reliable transport.
• Available to work weekends, public holidays, and school holiday periods.
• Good interpersonal and communication skills.
• Organisational & time management skills.