Guest Experience Associate - Front Desk & Reservations

Trentham Waters Resort Mildura; Mildura; On-site; AUD 50,000 - 58,000; Full time

Job summary

Trentham Waters Resort Mildura is seeking a reliable Front Office Team Member to handle reception and reservation duties with warmth and professionalism.

You will welcome guests, assist with check-in/check-out, manage bookings in Newbook, and coordinate with housekeeping to ensure smooth arrivals.

A positive attitude, punctuality, and the ability to work Tue–Sat will help you thrive in our riverside, family-like team.

Qualifications

• Customer-focused hospitality background is preferred.
• Experience with booking/CRM software is a plus.
• Reliable and punctual with a positive attitude.

Responsibilities

• Welcome guests and manage check-in/check-out for villa and site accommodation.
• Respond to guest queries in person, by phone, and by email in a warm, professional manner.
• Handle guest requests, complaints, and special occasions with a solutions-focused approach.
• Coordinate with housekeeping on villa status, early check-ins, and turnover timing.
• Manage new bookings, amendments, and cancellations across all accommodation types.
• Process payments, account balances, and outstanding booking costs accurately.
• Maintain accurate guest and booking records in the property management system (Newbook).
• Monitor the Due for Arrival list and prepare for daily check-ins.
• Support the front office team with day-to-day front office operations.
• Maintain a clean, organised, and welcoming reception area.

Skills

Guest service

Communication

Team player

Problem solving

Tools

Newbook

Job description

Trentham Waters Resort Mildura is seeking a reliable Front Office Team Member to handle reception and reservation duties with warmth and professionalism.

You will welcome guests, assist with check-in/check-out, manage bookings in Newbook, and coordinate with housekeeping to ensure smooth arrivals.

A positive attitude, punctuality, and the ability to work Tue–Sat will help you thrive in our riverside, family-like team.