Front Office Team Member — Reception & Reservations — Full-Time

Trentham Waters Resort Mildura; Mildura; On-site; AUD 50,000 - 58,000; Full time

Job summary

Trentham Waters Resort Mildura is seeking a reliable Front Office Team Member to handle reception and reservation duties with warmth and professionalism.

You will welcome guests, assist with check-in/check-out, manage bookings in Newbook, and coordinate with housekeeping to ensure smooth arrivals.

A positive attitude, punctuality, and the ability to work Tue–Sat will help you thrive in our riverside, family-like team.

Qualifications

• Customer-focused hospitality background is preferred.
• Experience with booking/CRM software is a plus.
• Reliable and punctual with a positive attitude.

Responsibilities

• Welcome guests and manage check-in/check-out for villa and site accommodation.
• Respond to guest queries in person, by phone, and by email in a warm, professional manner.
• Handle guest requests, complaints, and special occasions with a solutions-focused approach.
• Coordinate with housekeeping on villa status, early check-ins, and turnover timing.
• Manage new bookings, amendments, and cancellations across all accommodation types.
• Process payments, account balances, and outstanding booking costs accurately.
• Maintain accurate guest and booking records in the property management system (Newbook).
• Monitor the Due for Arrival list and prepare for daily check-ins.
• Support the front office team with day-to-day front office operations.
• Maintain a clean, organised, and welcoming reception area.

Skills

Guest service

Communication

Team player

Problem solving

Tools

Newbook

Job description

Front Office Team Member — Reception & Reservations — Full-Time

Trentham Waters Resort is looking for a reliable, guest-focused Full-Time Reception / Reservations Front Desk team member to join our growing front office team. This is a fantastic opportunity to build a long-term career in the tourism industry at a new resort, working alongside our Assistant Manager and Duty Supervisor in a supportive, close-knit team.

Key responsibilities

Welcome guests and manage check-in/check-out for villa and site accommodation

Respond to guest queries in person, by phone, and by email in a warm, professional manner

Handle guest requests, complaints, and special occasions with a solutions-focused approach

Coordinate with housekeeping on villa status, early check-ins, and turnover timing

Manage new bookings, amendments, and cancellations across all accommodation types

Process payments, account balances, and outstanding booking costs accurately

Maintain accurate guest and booking records in the property management system (Newbook)

Monitor the Due for Arrival list and prepare for daily check-ins

Support the front office team with day-to-day front office operations

Maintain a clean, organised, and welcoming reception area

About you

Confident, friendly communicator with strong customer service skills

Comfortable using booking/property management software (Newbook experience a plus, but not essential)

Reliable, punctual, and able to work independently as well as part of a team

Well presented with a genuine passion for guest experience

Available to work the Tuesday–Saturday roster, including some public holidays

A stunning riverside workplace where no day is the same

A supportive team culture that feels like family

Training and development to help you grow confidently in your career

The opportunity to create the best guest experience in Sunraysia

Being part of a resort where your effort matters, and your contribution is valued

About us

Trentham Waters Resort is a new resort located in Mildura.