Guest Experience & Front Desk Coordinator

Commodore Motel Mildura; Mildura; On-site; AUD 40,000 - 48,000; Part time

Job summary

Commodore Motel Mildura is hiring for a casual-to-part-time front desk role that supports two locally owned properties. The successful candidate will handle guest check-in/out, reservations, quotes and information on facilities, and payments, working on a rotating roster 25–30 hours weekly including weekends and public holidays.

The position starts casual and progresses to part-time, requiring customer focus, strong computer skills (Office, roomMaster), and the ability to work independently in a

Qualifications

• Experience in delivering excellent customer service in hospitality.
• Able to work unsupervised.
• Proficient with Microsoft Office Suite.
• Attention to detail and strong organisational skills.
• Professional presentation and customer-facing demeanor.
• Able to work in a fast-paced environment and on your feet.
• Physically fit and able to perform shift work.
• National Police Check may be required.

Responsibilities

• Provide personalised and friendly customer service to all guests in person, over the phone and via email.
• Manage reservations
• Provide quotes and information about accommodation and available facilities
• Process payments using computer software and point of sale including EFTPOS
• Answering phone calls and manage inquiries, take messages and direct phone calls
• Use computer software including Microsoft Office Suite and roomMaster
• Accurate processing of cash and balancing in line with company policies
• Respond to in house guest queries to ensure their stay is enjoyable
• Work unsupervised and undertake opening and closing procedures as required
• Respond to general maintenance issues and regularly liaise with cleaning and maintenance team members
• Assist in the restaurant as required, including table setting, table service, general cleaning and drinks service
• Assist the team in any duties as they arise that contribute to providing excellence in service to our guests
• Undertake other duties or training as required

Skills

Customer service

Unsupervised work

Microsoft Office

Attention to detail

Professional presentation

Fast-paced environment

Physical fitness

Communication

Tools

Microsoft Office Suite

roomMaster

Job description

Commodore Motel Mildura is hiring for a casual-to-part-time front desk role that supports two locally owned properties. The successful candidate will handle guest check-in/out, reservations, quotes and information on facilities, and payments, working on a rotating roster 25–30 hours weekly including weekends and public holidays.

The position starts casual and progresses to part-time, requiring customer focus, strong computer skills (Office, roomMaster), and the ability to work independently in a