Motel Receptionist

Commodore Motel Mildura; Mildura; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commodore Motel Mildura is seeking a friendly and professional Motel Receptionist to join our Front Office team in Mildura, VIC. This casual role covers reception duties, guest inquiries, bookings and payments.

You will be the first point of contact, delivering excellent service, maintaining reception area, and coordinating with housekeeping and maintenance to ensure a smooth guest experience.

Qualifications

• Previous reception, hospitality or customer service experience is desirable.

Responsibilities

• Welcoming guests upon arrival and processing check-ins and check-outs efficiently and courteously.
• Handling guest inquiries and providing information about motel facilities, local attractions and services.
• Managing room bookings, reservations and cancellations using our booking system.
• Processing payments and managing cash, card and other payment methods accurately.
• Answering incoming calls and directing them appropriately or taking messages.
• Addressing guest concerns and resolving complaints promptly and professionally.
• Maintaining cleanliness and organisation of the reception area.
• Performing general administrative tasks such as filing and data entry.
• Communicating with housekeeping and maintenance staff regarding room status and repairs.
• Following all motel policies and procedures, including health and safety protocols.

Skills

Customer service

Communication

Organisation

Problem solving

Flexibility

Attention to detail

Cash handling

Booking systems

Computer literacy

Tools

Booking system

Computer literacy

Job description

Commodore Motel Mildura is seeking a friendly and professional Motel Receptionist to join our Front Office team. This is a casual position based in Mildura, VIC 3500. As a Motel Receptionist, you will be the first point of contact for our guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive. This position is essential to the smooth operation of our motel and directly impacts guest satisfaction and loyalty.

Key responsibilities

• Welcoming guests upon arrival and processing check-ins and check-outs efficiently and courteously
• Handling guest inquiries and providing information about motel facilities, local attractions and services
• Managing room bookings, reservations and cancellations using our booking system
• Processing payments and managing cash, card and other payment methods accurately
• Answering incoming calls and directing them appropriately or taking messages
• Addressing guest concerns and resolving complaints promptly and professionally
• Maintaining cleanliness and organisation of the reception area
• Performing general administrative tasks such as filing and data entry
• Communicating with housekeeping and maintenance staff regarding room status and repairs
• Following all motel policies and procedures, including health and safety protocols

What we're looking for

• Previous experience in reception, hospitality or customer service roles is highly desirable
• Excellent communication and interpersonal skills with the ability to interact professionally with diverse guests
• Strong organisational abilities and attention to detail
• Proficiency with computers and experience using booking systems or similar software
• Ability to remain calm and courteous under pressure, particularly during busy periods
• Problem-solving skills and the ability to think on your feet
• A positive attitude and genuine enthusiasm for delivering excellent guest service
• Reliability and punctuality
• Flexibility to work various shifts, including evenings, weekends and public holidays as required for a casual position
• Knowledge of Mildura and local tourist attractions is beneficial

What we offer

Commodore Motel Mildura offers a supportive and welcoming work environment where your contribution is valued. As a casual team member, you will enjoy flexible scheduling that can adapt to your availability. We provide on-the-job training to ensure you feel confident in your role, and we foster a collaborative team culture where staff support one another. We are committed to creating an inclusive workplace and encourage applications from all backgrounds. If you require any adjustments or support during the recruitment process, please do not hesitate to get in touch.

About us

Commodore Motel Mildura is a welcoming and well-established motel serving the Mildura community and visitors to the region. We are dedicated to providing our guests with comfortable accommodation and friendly, professional service. Our team takes pride in creating memorable experiences for every guest who stays with us. We value integrity, hospitality and excellence in everything we do, and we are committed to maintaining the highest standards of service and cleanliness.