Guest Experience Front Desk & Reservations Pro

RACV Limited; Daylesford, Ballarat; Hybrid; AUD 52,000 - 66,000; Full time

Benefits offered by this job

Employee benefits

Discounts on RACV products

Resort discounts

Training & career progression

Job summary

RACV Limited's Goldfields Resort in Victoria is seeking a Front Office Receptionist & Reservations Agent to welcome guests, manage bookings, and ensure outstanding service. You’ll work as part of the Front Office and Reservations team, handling enquiries, processing reservations, and supporting events and conferencing when required.

The role requires strong communication, a professional phone manner, and the ability to prioritise in a fast-paced environment.

Qualifications

• Previous experience in front office, reservations, or conferencing/events in a 4-5 star hotel or resort is desirable.
• Weekend availability is a must.
• Strong communication skills and a professional phone manner.
• Proficient in MS Office; experience with PMS Opera is desirable.
• Ability to prioritise tasks in a fast-paced environment and manage multiple enquiries.
• Excellent time management, attention to detail, and problem-solving skills.
• Professional presentation and a positive, team-oriented attitude.
• Eligible for a Working with Children Check.

Responsibilities

• Handle accommodation and conferencing reservations: confirm bookings, process changes or cancellations, and manage pre-arrival checks.
• Maintain up-to-date knowledge of resort services, rates, amenities, promotions, and conferencing/event spaces.
• Respond to guest enquiries via phone, email, and online platforms; create accommodation and restaurant bookings.
• Upsell and cross-sell resort services to enhance guest experiences and generate revenue.
• Accurately maintain booking systems (PMS Opera, Micros, OTA platforms) and process payments.
• Collaborate with housekeeping, food & beverage, and conferencing teams to ensure guest needs and special requests are met.

Skills

Strong communication

Professional phone manner

Prioritisation

Time management

Problem solving

Team oriented attitude

Guest service mindset

Tools

MS Office

PMS Opera

Job description

RACV Limited's Goldfields Resort in Victoria is seeking a Front Office Receptionist & Reservations Agent to welcome guests, manage bookings, and ensure outstanding service. You’ll work as part of the Front Office and Reservations team, handling enquiries, processing reservations, and supporting events and conferencing when required.

The role requires strong communication, a professional phone manner, and the ability to prioritise in a fast-paced environment.