Casual Front Desk & Guest Experience Specialist

Travellers Group; Orange City Council; On-site; AUD 34,440 - 41,328; Part time

Benefits offered by this job

Competitive hourly rate

Training opportunities

Work in a newly renovated property

Job summary

A family-owned hospitality company is seeking a motivated Casual Front Office Receptionist for their newly opened hotel in Orange, NSW. In this role, you will provide exceptional customer service, manage check-ins/outs, and ensure a smooth guest experience. Ideal candidates have a customer service background or a willingness to learn. Join us in creating memorable experiences for our guests!

Qualifications

• Experience in hospitality or customer service preferred, but training is available.
• Must represent the company positively and uphold its core values.
• Ability to manage front desk operations effectively.

Responsibilities

• Greet guests upon arrival and provide information about the hotel.
• Handle phone and online reservations accurately.
• Maintain guest records and manage daily operations of the front desk.

Skills

Exceptional customer service

Strong communication skills

Teamwork

Job description

Travellers is a proud Australian, family-owned company. Our industry-leading team is driven by a mission to create experiences that go beyond mere lodging and offer best-in-class ‘home away from home’ accommodation for our guests.

We are looking for a motivated Casual Front Office Receptionist to join our team at Yallungah Boutique Hotel, 62 Byng Street, Orange, NSW — a one-of-a-kind destination for leisure and corporate guests that fuses contemporary art and striking design in a beautifully restored heritage homestead.

Role overview

The Casual Front Office Receptionist is the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process, as well as responding to guest requests in a prompt, friendly and efficient manner. You will also act as an ambassador for the region, providing town and tourism highlights for guests.

Why you’ll love working for us

• Competitive hourly rate with a cash payment incentive scheme and a fantastic work environment
• Newly renovated upscale property nestled in a beautifully restored 19th-century homestead
• Experience preferred, but open to training for the right person
• Be part of our foundation team

Key responsibilities

• Greet guests upon arrival, check them in and out, and provide information about the hotel’s facilities, services and local attractions
• Handle phone and online reservations, ensuring accurate and timely booking of rooms
• Maintain guest records, process payments, and manage the front desk’s daily operations
• Address guest inquiries, requests and complaints promptly and professionally
• Liaise with housekeeping and maintenance staff to ensure rooms are ready and issues are resolved quickly
• Monitor guest access and maintain the security of the front desk area
• Interact with guests to gather feedback and ensure their stay exceeds expectations

Our team lives the Travellers Group Core Values — Guest Obsessed, Empowering Our People, Innovation, Pride, Data-Driven Decisions, Hungry and Humble, Authenticity and Integrity.