Guest Experience Host

Ingenia Communities; Wagga Wagga City Council; On-site; AUD 42,000 - 52,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referral program

Flexible work schedules

Job summary

Ingenia Communities in Wagga Wagga is seeking a Casual Guest Experience Officer to welcome guests, share park information, and ensure a smooth check-in and check-out experience.

You’ll promote other Ingenia Holidays destinations, upsell appropriate offerings, and help organise engaging activities while keeping facilities tidy and safe for guests.

The role emphasizes friendly service, teamwork, and a passion for creating memorable moments for guests and residents.

Qualifications

• Experience in hospitality or tourism.
• Knowledge of booking systems like Newbook.
• Must have Working with Children Check and a valid driver’s license.

Responsibilities

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

Skills

Hospitality experience

Newbook booking system

Microsoft Office

Driver's license

Working with Children Check

Tools

Newbook

Job description

Ingenia Communities in Wagga Wagga is seeking a Casual Guest Experience Officer to welcome guests, share park information, and ensure a smooth check-in and check-out experience.

You’ll promote other Ingenia Holidays destinations, upsell appropriate offerings, and help organise engaging activities while keeping facilities tidy and safe for guests.

The role emphasizes friendly service, teamwork, and a passion for creating memorable moments for guests and residents.