Guest Service Agent

Accor; Canberra; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

ALL Heartist Membership – discounts on

Family & Friends Discounts

ALL Loyalty Program

Learn Your Way training platforms

Grow your hospitality network

Worldwide opportunities

Job summary

Accor is seeking a Guest Service Agent at BreakFree Capital Tower in Canberra to deliver warm hospitality from check-in to check-out. You will confidently communicate with guests and colleagues, assist with reservations, and promote hotel amenities while sharing local knowledge of neighbourhood hotspots.

The role emphasizes teamwork, independent work, and the ability to multi-task under pressure, with a focus on exceptional guest experiences.

Qualifications

• Previous experience in hotel front desk operations is a valuable asset.
• Innovative approach to exceeding customer service expectations.
• Skilled at collaborating within teams, as well as working independently.
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
• Proficiency in both written and verbal communication.
• Available to work a variety of shifts including nights, overnights, weekends and public holidays as required.

Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
• Conquer challenges alongside guests, transforming dilemmas into success stories.
• Promote hotel amenities and services by having a deep understanding of products and offerings.
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
• Display proficiency in accurately handling reservations and managing guest accounts.

Skills

Front desk operations

Customer service

Team collaboration

Multi-tasking

Communication

Flexible shifts

Job description

At the centre of Canberra, you will find BreakFree Capital Tower on the shores of Lake Burley Griffin. The property offers self-contained one and two bedroom apartments, and three bedroom penthouses, surrounded by landscaped parklands. On your days off, immerse yourself in the abundance of offerings that our nation’s capital has to offer. Explore iconic landmarks such as the National Gallery, the War Memorial, and Parliament House; or take a leisurely stroll through the bustling shopping and dining precinct.

Purpose

As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Display proficiency in accurately handling reservations and managing guest accounts

Skills And Experience

• Previous experience in hotel front desk operations is a valuable asset
• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe. Everyone has a story and we want to learn yours.