Guest Experience Agent — Daymaker at Luxury Hotels

EVT; Adelaide; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

50% off dining and stays across EVT"

$2 movie tickets + discounts on cinema

Seasonal perks at Thredbo

Rapid career growth across EVT network

Paid parental leave; volunteering

Job summary

EVT operates hotels in Adelaide and across Australia, offering a guest-centric environment where Daymakers ensure memorable experiences. Join a hospitality network that values warmth, accuracy, and teamwork, with opportunities to grow within a diverse portfolio of hotels and entertainment venues.

As a front desk team member, you will greet guests, check them in and out, handle transactions, manage reservations, and liaise with housekeeping and maintenance to guarantee smooth arrivals and

Qualifications

• Warm, friendly approach and genuine drive to meet guests’ needs.
• Accuracy and care with guest accounts and cashiering.
• Willingness to learn current room rates, packages, hotel services and Adelaide happenings.
• Commitment to workplace health and safety and hotel policies.
• Team-focused attitude, supporting telephonists and back office when needed.
• Available for rostered training, opening and closing duties and scheduled meetings.

Responsibilities

• Greet guests warmly as they arrive and depart, anticipating needs.
• Check guests in and out efficiently in line with hotel procedures.
• Process guest transactions and accounts accurately per cashiering policies.
• Book, update and amend reservations accurately and on time.
• Coordinate with Housekeeping, Reservations and Maintenance to prepare rooms.
• Escalate and follow up on guest remarks and complaints.

Skills

Warm, friendly approach

Guest accounts accuracy

Cashiering

Rate and package awareness

Team player

Training adaptability

Job description

EVT operates hotels in Adelaide and across Australia, offering a guest-centric environment where Daymakers ensure memorable experiences. Join a hospitality network that values warmth, accuracy, and teamwork, with opportunities to grow within a diverse portfolio of hotels and entertainment venues.

As a front desk team member, you will greet guests, check them in and out, handle transactions, manage reservations, and liaise with housekeeping and maintenance to guarantee smooth arrivals and